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Our recent trip to North Wales promised a double delight: conquering Snowdon and finally experiencing a stay at a highly anticipated hotel. We successfully summited Snowdon – a true joy with glorious weather. The hotel, however, was a different story entirely. This establishment held a special place in my mind. Years ago, my late sister adored its gym and legendary Christmas decorations. My cousin celebrated their daughter's wedding here two decades ago, raving about the experience. Even my mother's cousin's children treated their parents to a weekend getaway here. My expectations soared further after seeing the Hairy Bikers and Head Chef Stephen Duffy championing the hotel. Arrival and First Impressions Upon arrival, we were met with a chaotic scene: a film crew's equipment sprawled across the corridors, forcing us to navigate through the spa reception to reach the main desk. Check-in itself was straightforward enough, and we eventually found our room, Room 34. The room was spacious, boasting an impressive amount of wardrobe space and a truly massive bed – two pushed together, which, while offering ample sleeping room, unfortunately blocked access to some electrical outlets. The decor, however, felt dated. A peculiar detail on the balcony was a coil of cable, seemingly left from an unfinished installation – not just untidy, but a potential hazard. That first evening, as we caught up with relatives (the very ones who had their daughter's wedding at the hotel), we admitted to feeling a little underwhelmed by our initial impressions. Our first night's sleep was adequate, though a persistently flashing red light on the phone remained a mystery. A Dismal Breakfast Experience The next morning, breakfast brought further disappointment. The restaurant was partially cordoned off, limiting seating. The menu itself was sparse. Cereal options were limited to a few Kellogg's boxes and some suspiciously cling-filmed Weetabix. Yoghurt choices included small pots of flavored varieties and a bowl of plain, alongside three bowls of tinned fruit: mixed berries, mandarins, and prunes. The prune bowl, shockingly, arrived with a single prune, requiring us to request a refill – which, once provided, lacked a serving spoon. A basic oversight reflecting a significant lack of attention to detail. For the main course, options were limited to smoked salmon with scrambled eggs or a traditional fried breakfast. My partner found the salmon enjoyable. My traditional breakfast, however, was a significant letdown. Despite requesting well-done bacon and sausage, the single slice of bacon was indeed crispy, but the sausage was pale and limp. This sad plate was completed by half a tomato, a wilting and overcooked small flat mushroom, a twice-cooked hash brown, a tasteless black pudding, a small pot of baked beans, and a rubbery fried egg. Hardly the standard of "classic cooking." The most egregious failure, however, was the toast. The breadbasket was half-filled with a m

This was my first visit. Lovely buildings and grounds. Staff helpful when booking in. Room was fine apart from the kettle which needed made me vomit, it was minging and desperately needed de scaling, the kettle hadn’t been emptied from the previous people. Spa area nice but couldn’t help feeling the locals felt agitated by visitors. I also had this feeling whilst in the bar. I’m guessing the hotel needs the trade. There was a comedy night on whilst we were there which was fun but again could sense the locals didn’t like visitors. Bed far too hard for me as well as pillows so didn’t sleep well. Breakfast was nice, poor young lad was running round like a blue a@se fly whilst the young girl seemed to be just stood in the kitchen. Very nice stay, would like to try the restaurant and a nice brekkie.

hotel bedroom not clean sent sunday roast back cold staff not bothered would not stay at this hotel again on terrace there was cigara ttes on floor times 3 what a shame could be great hotel

This place used to be a gem. It certainly isn’t nowadays, dirty tables, looking tired. The mish mash of furnishings doesn’t identify the place in anyway. Clearly not managed as it should be. We spoke to a guy who was a gym member, there every night by the sounds of it saying it was his second home, clearly not use to much!

Afternoon Tea booked as a treat from a relative visiting, she expected a luxury experience after looking at website, on entering the clock tower it was quiet and dark so we sat by the window overlooking the garden. All the tables were filthy and had wet drink rings all over them, I asked for them to be wiped down, the afternoon tea arrived in its usual tiered stand, The sandwiches looked nice, the small cakes were spread apart to fill the tray but pretty unimpressive, the scones were small and obviously bought in from a supermarket, we ate the sandwiches which were nice, we took the rest home as very disappointed and they ended up in the bin. My relative also ordered a bottle of Prosecco, which I had to ask for when we had finished. I recently bought a Colleage a £150 voucher to spend there, which I am now worried about. I live on the island and I recommended the hotel to my relative, I won’t be returning, very very disappointed

Went for Sunday lunch. 13.00 hours no lamb left. Was not asked about any allergies at all. Plastic flowers everywhere. The waiter served me first before my wife and from the wrong side. The dishwasher needed rinse aid putting in.There was a notice to say if you were checking out and no one in reception, check out at the spar. Not even ring bell to page for some one. We went to have a look as we have stayed many times . Standards have fallen dreadfully.