HENTIQUE PINECONE HOTEL

早餐非常好 服務很熱情 酒店環境也很好。到了酒店有工作人員熱情招待免費洗車 小姐姐幫拿行李去房間 早餐有車接送 泡温泉服務態度也非常好

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

I really like this place, it is an excellent relaxing place to spend time after a hard work week. I would like to thanks 王杰 and 周平. Their service is above expectation. Looking forward to visiting this place again.

整個超預期的入住體驗，管家史子林服務貼心又周到，客人生日準備了蛋糕。同時，感謝客房服務人員但彩雲、鄧志芳做了生日佈置，一切都有條不紊。前台專業高效，預訂房間空調故障，主動升級了親子房，退房時管家anne幫忙找回一件孩子的T恤，孩子泡温泉不小心刮破腳，工作人員及時提供碘伏和創可貼，總之涵田的每一位服務人員都非常親切細緻。度假區的環境非常之美，尤其雨中沿湖漫步，真的很舒服很治癒！

帶寶寶出來住兩天，之前來過一次就看中松果的套房，結果説是最近在休整，管家王傑幫忙調換了主樓的湖景房，房間超大。 風景優美，小朋友每天都玩的很開心，走的時候都捨不得。樓層管家張菊英也非常熱情，每天都給小朋友送來吃的喝的玩的。前台陳妍服務也很好。有機會下次再來住住。

環境：太讚了！處處是風景，植被豐富，空氣超清新！温泉和雲頂的無邊泳池更是無敵了，以整個天目湖為背景，隨手一拍都是大片！ 服務：一入住就被管家龐鈺騏的熱情周到所深深感動；之後接駁車阿姨曹永芳也是每次都不厭其煩地耐心等候；最後還要特別感謝攝影師小范，整個下午陪着我們跑了四處景點，每到一處都耐心建議各種造型擺拍，一點兒都不敷衍，出品絕對是大片的水平！

我們出行主要是遛娃，娃有的玩，我們有的休息這個是旅行宗旨，最終選擇了涵田度假村，由於時間自由，特意選了清明節假期前去，提前下定了攜程春促酒店預售3天2晚套餐，包含各種項目，早餐，驚喜得是還有正餐的抵用券，那這樣我們不用出度假村找吃的。 🚩第一天進入度假村，整個環境非常優美，安靜，大片的草地，開花的樹兒，清新的空氣讓人感覺特別田園，放鬆，瞬間旅途中疲憊被濾掉大半。 🏠我們住的是別墅區，停車到大堂門口辦理好入住，有專門的管家可以提供各種諮詢和幫助，這個還是很棒的，跟着服務員小哥到達房間是雙人榻榻米，房間如圖，很乾凈，裝修很温馨，孩子們可以當作遊樂場到處跑，跳……房間送了歡迎水果，迷你吧裏的飲料也可以暢飲，衞生間裏也有寶寶牙刷牙膏很周全！很贊！ 🎡房間後面就有商業街基本上孩子玩的都在那邊，可以憑優惠券去玩沒有其他費用，孩子有的玩，我們有的休息，這個很贊👍 🌮關於吃，早餐還是很豐盛，水果，甜點，米飯，湯粥，一應俱全，用餐環境也很棒，正對面就是天目湖，非常漂亮，用餐路徑—要從別墅區加遊覽車接送到主樓才可以，因為裏面太大，叫車後一般5分鐘內就可以到達。行車3分鐘可以到主樓. 我們第一天正餐在9樓的中餐廳，菜品性價比很高味道也不錯，可以吃吃當地菜，晚餐可以吃粵菜，不過粵菜不如中餐廳好吃。 想到就寫這麼多，供大家參考，個人感覺是家庭聚會很不錯的選擇

位於天目湖涵田度假村裡，是度假村裡眾多酒店裡的一家。環境幽靜，房間整潔。孩子已經12歲了。兩張單人床，每個都是1.5米，這個很好地滿足了我們的需要。去往主樓（涵田度假村酒店）可以吃早餐，午晚餐。接駁車直接點對點送到，節省了很多時間。度假村內景色宜人，漫步湖邊，聽湖水聲、鳥鳴，賞花，十分愜意。名副其實的“度假”，是我們想要的慢生活。

如果用一個詞來形容這次的涵田之旅，大概是温度 從入住開始到離開都能感受到貼心的關懷與温暖的照顧，每個細節都讓我身心舒展 入住那天下着小雨，我帶着寶寶隨處逛逛，沒有提前打電話但是站台的大叔立刻就幫我叫車，張姓的大姐幫我把推車放擺渡車上，後來有緣我們又重逢了多次，很感謝她，非常的熱情。 泡温泉也遇到了兩位很好的工作人員，我一個人帶着孩子換衣服不方便，她們都很熱心的幫助我，泡温泉時孩子一開始有點害怕，一位大叔也在逗着孩子讓他放鬆 早餐非常的豐盛，工作人員更是好的體現，主動問我們需要什麼，拿出小玩具給孩子玩，看寶寶喜歡吃水果，特地去新切了小塊小塊的哈密瓜給我們回去吃 原本以為帶着這麼小的孩子出來旅遊是很受罪的事情，但是多虧了這些熱情周到細緻的工作人員，我們一家三口度過了很愜意的旅行。 謝謝你們啦，期待下一次的遇見（๑ᵔ⤙ᵔ๑） （建議就是，馬桶哪怕不換智能馬桶也該換個加熱墊撒，另外衞生紙也太太太太薄啦！）