인기 리보니아 컴포트 인 호텔

I decided to stay in this hotel because it would allow me to go to a very important early morning appointment without dealing with as much traffic. I also chose it because I wanted to soak in a jacuzzi tub before my stressful appointment. First off, the parking lot was very dimly lit and there were no detectable cameras on the lot. The elevator was out of order, as was the ice machine and one of the vending machines. When I was checking in, the desk clerk literally made a paper copy of my credit card and ID, and reassured it was just for incidentals. I reserved and paid through the choice hotels app ahead of time, and am an elite platinum member. I can understand an incidental hold, but that made me very nervous. I requested to be moved to the first floor at check-in because the elevator was broken and I'm disabled and couldn't handle bringing everything up the stairs. The first floor hotel room that they gave me had a window that didn't lock and had been broken and forced open previously. There was something smeared on the toilet seat. Everything was shabby and dark with crumbs in the sheets. Then our credit card started alerting us to additional UNAUTHORIZED charges. Our card was charged AGAIN for the room. After that, ANOTHER charge which was the room + $100 was charged to the card, but the credit card company rejected it. I went down and talked to the desk clerk again, and talked to him about the problems with the room. He offered to move us up to the second floor, but we turned it down because again, I'm disabled. He offered to help me find something to jam the window but he just forgot or something. As for the charges, he claimed he didn't know I had booked with the app (apparently didn't know it was even a thing), and apparently reversed the charge. He claimed the charge that the card company rejected was for incidentals. A paper copy of my card and driver's license wasn't enough security for him so he charged my card an extra UNAUTHORIZED $230 without saying anything to me . I only learned of these unauthorized charges because Capital One alerted me later that evening. The employee assured me the manager could clear up any other questions in the morning. I went back to my room, rinsed down the jacuzzi tub (and removed a bunch of random hairs in it) and filled it with hot water. It took a LONG TIME to fill. I got in, scrubbed down, made sure I had followed the directions to turn on the jets... and nothing. No jets. I had my spouse take a look and Google it, and there was nothing I could do. My spouse and I seriously discussed leaving and finding a different hotel for the night . It was well after 11pm at this point, so I just drained the tub and decided to deal with it in the morning after my appointment. We jammed the window closed with stuff from our suitcases, and attempted to sleep. My side of the mattress sloped down at an angle, so I rolled out of the bed when I actually fell asleep a couple t