달마 플랫 - 카스텔루(Flats Castelo - HOrigem)

예약한 아파트가 개조 공사 중이어서 다른 주소에 머물러야 했습니다. 다른 옵션은 이전 주소와 가깝습니다. 방은 전반적으로 좋았습니다. 유일한 단점은 조명이었으며, 방이 약간 어두웠고, 샤워실 내부에 조명이 없고 욕실 조명도 약했습니다.

내가 말할 수 있는 유일한 좋은 점은 편리한 위치에 있다는 것입니다. 별로 깨끗하지 않았습니다. 바닥이 더러웠습니다. 샤워 중 곰팡이. 샤워 설비가 파손되었습니다. 에어컨에서 20~30초마다 윙윙거리는 소리가 계속 들렸습니다. 뜨거운 물이 떨어졌습니다. 제가 전화해서 알려드리자면 건물 전체에 보일러가 한 대만 있다는 말을 들었습니다. 나중에는 그렇지 않다는 것을 알게 되었습니다. 화장실 물탱크의 다이얼이 꺼져 있었습니다.

여기 머물지 마세요! 올해 초 다른 게스트가 남긴 댓글을 보지 못했습니다. 빈대가 있었고 우리가 그곳에 머물렀던 날부터 매일 밤 빈대에 물렸습니다. 그들은 심지어 우리 짐에 우리와 함께 떠났기 때문에 다른 호텔로 이사해도 문제가 해결되지 않을 것입니다.

The apartment we stayed in was full of bedbugs. I thought I had just been bitten by mosquitoes but the bites continued to get worse and more bites showed up in subsequent nights. On the third day of our stay, we found multiple bedbugs in the sheets when we woke. Communication with the owners was not great. They told us that they would change/wash the sheets which they did. But there were still bugs in the room when we got back that evening. We had to move to a new hotel at additional expense to us and the property have not been helpful in even covering the additional costs for a new place to stay. Cannot recommend the room we stayed in. Location however is excellent (though not much of a consolation)

Poor communication and management did not appear to care about making the customer comfortable... On the first night of my stay, i asked for a sheet for the pullout couch...i just wanted it because there was not one already provided....the lady said she was busy and would call me back....she did not and when i called her back over an hour later, she sent it to voice mail not once but twice and responded. That morning, ants (lots of ants) started coming up through the hard wood floors, they were on the countertops too....i was told that housekeeping would handle it around 1pm. This was at 9am when i reported it. Housekeeping is the only reason i am giving this place an ok...they were wonderful...they handled the ants and made the fold out bed comfortable for my second night. Management also did not address the broken air conditioner...in fact when we ask her about it, she rushed out the flat saying she did not know how to use it. It was October, but because we were on the 3rd floor and due to the heavy rain could not keep the windows open...it was a little stuffy. I cannot in good faith recommend this place because managements response to simple requests were treated as if i were bothering them, and i was only asking for basic items... this is my first negative reveiw and i traveled very often and for many years with *******.

Lovely space- safe and quiet. Felt like home. Nice people and interesting streets all around.

Terribly inflexible management with poor communication skills (none). This doesn’t matter until it does. I would recommend against staying here.

The location is great in Alfama on a residential street.

O flat é otimo, muito bem equipado e o anfitrião é muito simpático e nos atendeu rapidamente todas as vezes que precisamos. O apartamento é no térreo e, portanto, ouvimos um pouco de barulho durante a noite no final de semana. Ele tb tem uma excelente localizacao mas precisa subir ladeira para acesso a ele.