While the rooms were neat and the hotel's location is convenient for shopping, I wouldn't consider it a true 4-star experience given the cramped hallways and inadequate space in the standard room.
The cleaning staff's constant noisy chatter early hours in the morning in the hallways and the reception staff's unfriendly demeanor left a lot to be desired. If I was the owner I would sack all your staff and get more friendly, more professional and friendlier staff in...I won't be willing to pay 4-star prices for this hotel in the future.
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