노보텔 리모주 르 라크

Stayed May 20th, hotel was deserted. It was a French holiday which we were unaware. Male receptionist not at all welcoming. Informed us restaurant was closed, no prior notification even though booked through the Accor website. Informed us we could eat at a local restaurant, when asked us if he could book us a table, he stated he had never been asked to make a booking before, gave us the telephone number. Took the rickety lift up to our room. The corridor was dingy.in need of refurbishment. Entering our room through a very squeaky door as was the toilet door. On showering the shower came away from the wall. Breakfast was OK not up to Novotel standard. A few days ago we had stayed at the Novotel Tinqueux, reception there was helpful booked us a taxi and helped with luggage etc. Room in good state decoration, had an excellent stay. On our way home stayed at B&B Dardilly, was also very very welcoming good service, was a former Novotel. These were an example how guests should be treated. Usually booking through the companies website you receive an e-mail enquiring about your stay. I received no such communication concerning our stay at Novotel Limoges. It is a shame the standard has dropped as our previous visit had been enjoyable with helpful receptionists & staff.

A lovely setting but a disappointing visit. Two families visiting for a one night stop over en route South. A long journey so we had double checked (after previous reviews) that the restaurant would be open on the Saturday evening. An email received the day before to say that it would be closed - too late to search for somewhere else to stay. The outside are at the front of the hotel was tired and dirty, inside the reception area and restaurant were pleasant but first impressions not great. Covid screen still up at reception and TV broken in the bar area didnt help the experience. Breakfast offering wasnt bad but could do with a toaster (for us Brits) as per other Novotels.