헤르소니소스 팰리스 - 올 인클루시브(Hersonissos Palace)

Good hotel in convenient location

Food was what you would expect from a cost effective all inclusive, reception staff were often stressed due to there only being 1 member of staff. The hotel is perfect for a lads/girls holiday don’t expect the staff to go over and beyond but overall it was okay, good if you’re planning on spending time out of the hotel as the location is great. The rooms were just like the photos, clean and perfect upon arrival, we had to ask reception for toilet paper and often the rooms were left uncleaned which was very surprising and disappointing. The walls were also very thin atleast 3 times a day we could heard people talking next door, people’s tvs and also people outside talking.

We are in the best hotel in Crete. Room , service room, swiming pool is great. Restaurant is the beat place in the hotel. Waiter service is at a high level, restaurant director -Mr.Dimitris keeps an eye on everything , he is very kind , he is elegant and gallant, the restaurant he runs is od a high culinary standard .

In Visit in this very beautiful Island for 9 days and we are so happy and satisfy by services of Hersonissos Palace ! Dimitri (The manager) and all the Team are very professionals , react and generous. The hostel including all that we wanted!! Thanks for All and I Hope we’ll com’ back in the future !!!

Just had ten days at the hotel . The hotel is clean and the rooms are nice we were in 423 & 425 . Food is nice there is something for everyone breakfast Lunch and dinner you would have to be extremely fussy if you couldn’t find anything you liked. The restaurant manager dimitrios is very attentive and will make sure everything is ok and the staff are welcoming . The beach bar is great and we enjoyed a meal down there which was lovely you get one reservation per stay. Beer is not the strongest but if you move on to cocktails you are likely to feel it more ! Location is fab five minutes from the ***** with plenty of bars and restaurants. Overall a great holiday and would definitely recommend

When we arrived we were dropped off right outside the hotel by Jet2 so it looks as if the complaints of being dropped at the top of the street have been listened to and acted upon. However, it really isn't that far to the top of the street either. We arrived at check in and had to fill out the forms as others have said, it wasn't too bad though. The issue came with the tourist tax. We knew we had to pay it but wasn't aware that it was cash only. We don't carry much cash these days on holiday so this almost wiped us out as we were expecting to pay on card. The safe can be paid for on card though. The receptionist was pleasant enough. The room is nice. Modern bathroom and the shower worked ok. We had no issues with getting the air conditioning to work and had it on 18 regularly. The cleaning of the rooms was ok too although we had to ask for toilet roll a few times. The fridge doesn't get too cold but it's ok. They're not 5* rooms but nice enough. The food that is served is nice and cooked well but does get repetitive as with most all inclusive hotels. If you are a fussy eater you would struggle as we did a few evenings. Lunch seems to be better than dinner. Always lots of pasta options. The hot food was warm rather than hot. The staff in the dining room are pretty rude, you struggle to get a smile out of them and they don't look where they are going with the trolleys. They do clear plates pretty quick but do ask you before they take them. Breakfast has everything you would need but lacks a few essentials on a cooked breakfast and they don't have fresh juice which I found odd or any mayo. The evening meals lacks basics like pizza and burgers, I think kids would struggle at this hotel. Always lots of fish and veal options if that's your think. It's ok but could be a lot better and never ever a 5*, it's barely a 4*. The drinks are a real issue. I have no problem with local spirits being on the all inclusive but at least include a decent variety. You get dry gin, vodka, white rum and a few liquors. The wine is watered down as you would expect. Not great. The hotel writes on the information sheet that it is a sustainable hotel but I'm not sure they quite understand the concept. We have reusable cups that keep drinks cold and the bar refuses to fill them. So they put them into a plastic cup, we transfer into our cup and throw the plastic in a general waste bin. Not exactly kind on the environment. I'm not an eco warrior but don't advertise you something when you miss out the basics. Not even a 3* for drinks. Don't expect all the branded stuff but expect more choice given the rating. There is only a pool bar used all day and night, the other bar is the reception area which isn't staffed or stocked. Really really poor. Not sure when they were given the 5* rating but it wasn't in this decade that's for sure. Communal areas need modernising too. They're quite shabby. No atmosphere around the pool day or night and hardly any entertainment. We go ou

We arrived late and were given a room where toilet didn't flush and extracter fan from the kitchen blew on to our balcony. The next day we mentioned this at reception and we were given another room 401 which we were very happy with. We were not charged any extra. Staff are really helpful and couldn't do enough for us. Demetris at the bar works so hard and alone which I felt he needed more staff. ( big q's) His head looked battered by the end of the night. Food is good and outside bar area very nice. I will mention not enough sunbeds and people putting towels on beds at 6am. Nearly all beds taken by 7am however there are large beanbags you can grab. All in all enjoyed our stay

Spent 4 days at this hotel for our honeymoon. It was so great! The room was perfect! My favourite part was the service all around. They packed us lunch for our excursions, and spoiled us during our stay. The food in the buffet was amazing, the manager at the restaurant was so lovely making sure we were taken care of. 10/10 would come back.

Very good place to relax Fantastic room and service Very caring boss and employees Would recommend for elders, and families with children Great value for price A lot of amenities nearby such as restaurants, shops, casinos, bars, gaming spots and near the beach I would recommend a trip to old town, iraklio, and try visit one of the islands when the whether is good. Beautiful place