During my Lijiang Shangrila trip on october 23rd to october 27th 2023, i stayed on 4 different hotels. Among 4 of them, this one is my least favorite.
Their officer is quite nice actually. They helped to pick up my luggage when i arrived, showed me the way to the hotel, and helped to bring my luggage to the parking area. Their service during afternoon tea session was also perfect.
The let down part comes from its price to value factor. This hotel has some rooms which their price are more expensive than 5 stars hotel. I have stayed in its most expensive room and the view is far from the pictures we saw in trip.com. their officer even not botheref to clean the room's window which becomes the specialty of this room. the best viewing area in this hotel is in its cafe, so if you still want to stay in this hotel just stay in its standard room and go to its cafe for picture.
It also doesnt provide breakfast before 8 AM. It's the house's policy but it just not suitable for me who need to move in the morning. Nobody can speak english so that it's quite challenging for me who can not speak chinese at all.
It was informed in trip.com that they provided "good bye" snack in the evening but during my stay they didnt offer it to me. When i asked about it, the officer said that it's not available anymore. I know it just a simple thing, but they need to update the newest information.
The other thing is parking area. It's not really closed with the hotel and the way from parking area to the hotel is not flat. The officer of this hotel will help you, but still, if you have many luggages you better think twice before staying inside the old town area.
번역