베스트 웨스턴 조지 호텔, 리치필드(Best Western Lichfield City Centre the George Hotel)

Very nice hotel staff Very helpful great location will definitely stay here again

Friendly check in and great service at Breakfast from the Gentleman sitting me down and serving tea and toast

The hotel is well located and is a really nice old building. The standard is really good, the breakfast was amazing. Room nice and clean. The only negative I had is that it said Free parking at the hotel. I was going to park at the main carpark and pay, due to the hotel parking being full but I waited and someone left so I had their space. Upon checkin I still had to pay for parking. Apparently if booking through an agent you have to pay for parking, which is actually more than in the main carpark anyway!

No problems with hotel ad such. However, we were awakened in the early hours by noisy guests in other rooms. In addition early morning , we were awoken by the noise of binmen below our window. Appreciate such work has to be done, but ..

The staff were welcoming but the room was (in my view) over priced - very small and in need of a freshen up. The bathroom was very small and the shower was tiny. I struggled to get into or out of the shower and once in it having any kind of a meaningful wash was a challenge. The room itself was Ok but tired, I had only booked a single room as I was only staying one night after a night out with friends but it was tired. Nothing bad about the hotel - just didn't feel like i got value for money and I was a little put out by £8 to park and £12 for breakfast. Again - just didn't feel like value. The staff were pleasant and the dining / bar area was nice. I just left very underwhelmed and lighter in the wallet.

Our room was extremely warm when we arrived mid afternoon. We turned off the radiator and tried to open a window to get some fresh air, however it was only possible to open the secondary internal double glazed portion and not the original window behind. Consequently the room was still too warm to sleep comfortably when we went back to the room around 11pm. All the staff were very friendly and helpful. The public rooms are nice, but bedroom was a bit dated. Hot buffet breakfast was very good. There is an additional £8 / night parking charge on arrival. Parking is only complimentary for guest who book direct with the hotel. All 3rd party booked rooms incur an additional charge!! I was not impressed by this.

We booked the executive suite for at The George for a special occasion (my 50th birthday) to coincide with our booking for a reservation at Tom Shepherds Upstairs restaurant, both were booked back on December 28th 2022. We looked forward to this occasion for months and were very excited to be staying in Lichfield. Unfortunately when we arrived and checked in the room we were allocated was NOT the room that we had booked. When I returned to reception they were adamant it was the correct room until I showed them my email to confirm I had booked the executive suite. At this point they said the bride and groom had that suite and the hotel was fully booked. We were very disappointed with the response, and were offered a bottle of Prosecco which was very nice but there was no mention of any kind of refund for the difference in price or the inconvenience. I’m more disappointed that we weren’t informed of this beforehand my email, text or phone call which we then could have made alternative arrangements or they could have at least offered us breakfast for the inconvenience. My partner has emailed the hotel a number of times but we have received no reply at all which I think is very disappointing and unprofessional.

Before using this website I range the hotel because they only had one room left, and was assured this room faced the rear, away from the noisy bar which shuts at 3am. Turns out this was untrue, the room was on the front corner and the bar was 50 yards away. We could hear the noise through the night, it was vital to get some sleep hence why I rang. There were also major problems parking, the hotel carpark was full, as was the big council carpark adjacent. I got locked away from my room because we got one card and my wife had gone to bed without a phone, so the security door to upstairs couldn't be bypassed. At this point the bar was shut (11pm) and there was nobody on reception, waiting 10 minutes. Luckily another guest let me through. The reception is meant to be manned constantly. The room was a weird shape with a sloping floor and very old fittings with poor quality secondary glazing. All in all a vastly overpriced, tired hotel which was OK but had major flaws, originating with an untruthful phone call.

Whilst the staff we met were friendly and the hotel room spacious and comfy, we barely got any sleep due to the noise from Walkabout across the road which stays open until 3am. I think the hotel should offer discounted fees for any rooms situated opposite the bar as even with the windows closed it was so loud, I can’t imagine what the summer is like. I did mention this to reception when we checked out but apart from saying sorry they didn’t offer anything else by way of compensation which leaves me to this review. £150 for less than 3 hours sleep. You also have to pay £8 for parking which isn’t mentioned anywhere.