호텔 더 포스 - 타펠론드(The Fourth - Tafelrond)

The hotel is really stylish and I love this historical building. But their service is bad. After I checked in, I heard the staffs talking about my credit card and the bank of it. I don’t think it’s polite to talk about guests’ bank cards in front of them. And they didn’t tell me the door of hotel will be locked after 12pm, so I was locked outside feeling freezing. I tried to call them using the number they stick on the doorbell, but no one answered. That’s really a terrible experience.

Very good quality hotel with excellent location in the city centre

This is a nice hotel. The only difficult thing to understand is the bathroom which is not separated from the room. The room automation system is also very weird.

黃金位置，酒店很漂亮

Magnificent historic building in a prime location. In the center of town surrounded by the significant and impressive institutions, businesses and homes holding the history of the city. Among many attractive buildings only steps away.

Despite having four stars, this heritage hotel needs basic maintenance. In your room be prepared for peeling paint, marks on the walls, broken toilet, scuffed floors, and a noticeable cheapness with amenities (ie no bathrobe). The breakfast buffet had mostly industrial products and only a few unappetising pre-prepared hot dishes. I understand the hotel will soon get a refresh, so hopefully positive changes will happen soon. Until then, manage your expectations. Plus points: fabulous location across from the Town Hall, very friendly staff, cosy lounge with fire

The client service was a nigh**are all the way through. It took me 5 phone calls to book the rooms and then I never received the booking confirmation by email despite following up numerous times. After arriving my friends had to wait 3 days for the housekeeping to make the extra bed in the suite for their child to sleep on. The staff was not at all helpful. I would definitely never stay here again.

Excellent stay at the fourth hotel - great location, beautiful architecture and room was modern and clean

Honestly speaking we are shocked by what we had to experience during our stay. We have payed a lot of money looking forward to a pleasant weekend in the hotel with our little daughter. But already on arrival we came into a room which wasn’t cleaned properly and was prepared poorly. We spoke to the personnel at the reception and were informed that there is no manager on duty and that the hotel is being sold with a lot of problems that are carried out on the back of the guests. The breakfast was a catastrophe on all mornings. There was not enough personnel to even do the most necessary things like filling up the milk bottles or putting spoons on the buffet and refilling the coffee machine. The worst thing about this is that it happened independently of the number of guests present. On the second day we came back to our room only to find out that it wasn’t cleaned. In a hotel we expect our room to be cleaned though especially when you travel with a small child and we have experienced that in a lot of hotels before. Back at the reception we got the information that this is NORMAL (?!). In your hotel the rooms only get cleaned at departure. Not only did we get no information on that before but also this is not acceptable for us. We pay money in a hotel to experience great service and enjoy a worry-free stay. We don’t pay money for what we have had to experience at this hotel. Please come back to us with a response and also some suggestion for a compensation.