Stoneycroft Hotel

Very basic room and most facilities broken on tatty look my. Hotel was booked purelyfor convenience of location. Unhelpful , unfriendly staff. After 5 hours travelling on a hot day it took me two attempts to get even get towels for the room. Avoid , avoid , avoid !

I had a room booked at the nearby ( 9 miles away ) OYO Shilton, but had a call mid-morning informing me that due to a problem with the electrics, they could no longer accommodate me and had reserved a room at the Star. I ( very mistakenly ) assumed that it was of a comparable standard. The place looked grubby and run down from the outside. I was tired so checked in and went to the room, even though there was no breakfast available. No wifi, no TV, a badly stained carpet, a blind that did not fit the window. A very spartan room, though the bedding and towels looked clean. I informed reception staff that I would not be staying as not comparable to the hotel booked. There was total disinterest from the receptionist. Was told that I would be refunded through the booking company. This did not happen. The booking company was unable to get confirmation of the refund after 2 attempts. I then wasted at least an hour, through the appalling OYO customer service phone line. Useless menu system and dropped calls. Eventually got there via the OYO web chat service.

I stayed at the hotel for about 5 nights t he week before Christmas . As soon as I arrived I had a lovely welcome by by two lovely memebrrs of staff who made me feel like nothing was too much trouble The room was decent for a budget hotel , it was incredibly cheap and the room was clean and had a great big tele which for this tele addict made my stay.