Overall, the hotel was very convenient for staying over after a concert at the Event Center. However, check-in was delayed due our room not being ready. We were two out of at least a couple dozen other people who had to sit and wait in the lobby for a notification of a ready room. It was about 1.25 hours past the check-in time, which in many cases would not be a big deal, but many people were frustrated given that it was getting close to the beginning of the concert. We, like others were worried that we wouldn't be able to get into our rooms before the show. I have used hotels for both business and leisure travel probably a couple hundred times or more and I have never experienced this. Maybe I've just been lucky up to this point. Better planning by management for busy days is necessary (there was the concert and also a couple of conferences going on). If you're short-staffed, maybe you need to increase wages.
Other than that, the room was nice and big. The food choices were pretty good. But the outlet mall is pretty dead, I would say about half empty. The event center is great and we really enjoyed the concert.
I would definitely go there again for a show, but I would hesitate about staying there again due to the late room availability.
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