하얏트 플레이스 리즈

Friendly staff. The hotel is pretty new, still teething, but I'm sure they will pick up pretty soon. Brilliant location. Highly recommend.

Stayed here for 3 nights for my wife’s birthday. Have been excited to stay at the Hyatt Place after seeing it being built in the city and having great experiences at other Hyatt properties. The hotel opened in early March and whilst being a new property and some teething problems to be expected, the overall stay was disappointing. My wife checked in whilst I was working in the city. Despite making a note of her birthday on the reservation, nothing was mentioned upon check-in. We had to move rooms. The first room, the air conditioning wasn’t working at all - and in fact was blowing air out at 26 degrees. Upon calling reception, the manger came to the room and confirmed the air con wasn’t working and swiftly moved us to another room. The second room had intermittent air conditioning. Having set a temperature of 16 degrees, we woke up in the night to find the temperature at 22.5 degrees. We reported this to reception the next morning and they sent an engineer to the room. By this time, the air con had started working again and the room was cool. Only to stop again later in the day. Another call to reception and the manager visited. He told us that the control units had a sensor in them which turned the AC off if no movement and were set very sensitively. Throughout the duration of our stay, the air keep turning off and the room got hot (there are no opening windows). The overall room decor is good and the room is comfortable. Breakfast at the hotel was mixed. On the Friday morning, the restaurant had low occupancy. There was very little cooked food available and what was there was cold. All ‘hot’ items are served in cast iron pots. They had heavy lids on, which made serving difficult - nowhere to place lid whilst getting food. Breakfast on Saturday was a lot busier. There was slightly more food and the lids had been removed from the pots. Hotel needs to keep up with the demand for hot items and replenish more regularly. Staff we encountered were friendly. A lot of them were very young and felt like the place was being run by teenagers. Ate in Zoom restaurant. Mediocre food and average price. Visited the rooftop bar/restaurant Azotea for drinks. The music was uncomfortably loud. Couldn’t hear hostess. Sat outside on balcony. Music still too loud outside. Drinks also expensive, so didn’t stay. Maid service was inconsistent. On second day, towels not changed (despite being on bathroom floor). Toilet roll not replenished - in fact the empty roll was left on the holder. Glasses (from bar) not removed from room. The hotel has the potential to be a good place to stay. It felt more like a ‘business’ hotel than a leisure hotel. Good price as property recently opened, but wouldn’t return as better options available in the city centre. I hope the hotel improves and is a success, but initial impressions were disappointing.

We found the Hyatt Place online at a good rate with breakfast and as it was new and in the location we wanted we decided to try it, having stayed at the Malmaison previously. On arrival it’s a lovely entrance, with the restaurant just behind reception, very friendly staff at check in, our room was ready even though it was a few hours before the check in time. Our room (608) so we were old on check in, hadn’t been stayed in before with the hotel only opening a few weeks ago. It was nice, but it didn’t have the wow factor like Malmaison does. I would say the rooms are quite similar to a Premier Inn. Clean and fresh, but nothing special. The public areas of the hotel are really lovely, especially Azotea on the 12th floor with a lovely rooftop bar. Lots of colour around the public areas but the rooms are quite plain. Our shower leaked in the morning which we reported to reception. Breakfast was nice, a good variety of continental and hot breakfast. Our only gripe with breakfast was the coffee machine. Only one (there was a 2nd but this wasn’t on) and the queues for coffee were really long. Overall it’s a nice hotel, would we stay here again? Probably not. We would go for the Malmaison over this.