The Bells - Luxury Serviced Apartments

Unfortunately this is a negative review ,predominantly due to poor information from staff, I also left a voice message but I received no reply. The member of staff on reception was rude, and then to be told the best hotels all require a deposit, rubbish I’ve stayed at the best hotels world wide, and never had this issue, This was booked for a 50th birthday celebration, and it was spoiled by the staff, and poor information when booking direct, I would neither book again or recommend to anyone. No matter how nice the accommodation is, it doesn’t make up for poor staff and lack of verbal information when booking direct.

Stayed here with my wife in January. Stayed in Hosana. Hot tub was dirty (see pictures) which was one of main reasons for the stay. Outside area unclean with cigarette butt's left there, curtains didn't work and there is a room above the bedroom which is the flat above and no real sound proofing so can hear everything they do. Advised management and they basically just said they would look into it with no compensation or plan to put right. When you're paying this much for a room you expect a certain quality level and service level which The Bells fell very short of. Not getting a good night sleep and the hot tub being dirty is very poor. I did put a review on Google saying the same thing (with some plus points being the shower is nice and lounge are nice) however this has been removed which is very strange, can only assume they didn't like what I put and reported it. I would avoid this place or especially Hosana. Much better available in Leeds.