Blackbird Lodge

The blackbird lodge was perfect for the two of us Our 4th floor king bed with corner fireplace, balcony overlooking blackbird island, mountains and river beautiful anytime of the day. A very short walk into the heart of Leavenworths shops, restaurant’s and wine tasting. The Blackbird lodge staff were always available and friendly and willing to help in any way.

This is a good lodge, with a lot of space. The furniture and electronics are a bit outdated. This is a timeshare, so don’t expect daily service. The amenities were good, room was clean and the staff was very welcoming and helpful. This is located a block from Front Street in Leavenworth, Washington, so you can walk to everything located in this beautiful Bavarian town.

Minimal amenities. Breakfast advertised but there is nothing. Cookies and coffee are not available until after 8 a.m. and if you take more than a couple, you are questioned. Front door is locked at 6 p.m. every day and no staff after 6 p.m. Front desk attendant was rude. It is obvious that this 'Resort' is being run in a shoestring budget with guests being provided only the basics. Would not stay here again or recommend to anyone.

Upon checking in the front desk person (Megan) informed us that our room was going to be on the 4th floor, oh and by the way, the air conditioning isn’t working and hasn’t been working for days but be glad that you are in the front of the building because the rooms in the back get even hotter. This was all delivered in a rude manner. When asked for more of an explanation, she just told us that there have been several HVAC people out to look at it but none of them could figure out what was wrong or fix it. When I inquired if there were any other rooms available, Megan rudely informed me that there weren’t and that there really wasn’t anything they could do but there was a fan in the room. As I stood there in shock, both at the horrible thought of not having air conditioning in this heat and also the rudeness of Megan, she just looked at me and said, “We are done here, you can go now.” I would also like to note that we stayed there last year and on that trip Megan also checked us in and she was rude that time as well. I let it go that time because I didn’t want our vacation to be ruined but I was not surprised she was rude again this time. First of all, it would have been nice to have been informed of the AC issue and given the opportunity to cancel before we drove all the way there. Second, if this issue had been going on for days, why were portable AC units not already purchased and installed? This is not only an uncomfortable situation but it could also have medical consequences for some people. So we go to the room, which was hot, so we tried to open the window to let in a breeze but it had the blocks on it so the window could only be opened a few inches which did nothing. We asked that due to the circumstances could these locks be removed and we were told NO! So we were expected to stay in a hot box of a room with nothing being done to try to make it more comfortable for us except for a floor fan and being treated rudely. That night our room was 86 degrees which we were definitely not able to comfortably sleep in. We had to take cold showers to try and get our body temperature down as we were getting over heated. The next day we ran to the store to get another fan, to try and draw some of the cooler evening air into the room, some cooling towels, to keep us from getting heatstroke, and a small personal cooling unit. We also bought an allen wrench to take the locks off the window so we could actually try and get some cooling night air in the room. All of those things did not help, so the 2nd night our room was still 86 degrees. The next morning I went downstairs to see if anything was going to be done because we were ready to leave, we could not stay in this heat box of a room any longer. At that point it appeared that someone was going to finally go to the store to get portable ac units to put in the room. Why they did not do this earlier, I do not know. I think it was because it was the weekend and they didn’t want to put