햄프턴 인 앤드 스위트 로턴(Hampton Inn & Suites Lawton)

I suffered a severe injury and had to undergo surgery. The army waived my duty because of the challenges of traveling soon after surgery, but this hotel refused to cancel the reservation. As a result, I was forced to fly two days after surgery simply because of their pigheadedness. The flight was as miserable as you could expect, and I had to drive from Oklahoma City with only one arm. When I arrived, I was exhausted and virtually overcome with pain; I couldn't take any pain meds due to needing to drive. The front desk clerk tried to stiff me with another $25 bill for an early check-in fee. I refused, and waited an hour before checking in. The place had stains on the carpet and hair on the bathroom floor. When the army says you don't need to perform duty but you're forced to anyway because of a hotel manager, that manager is not fit to lead a latrine detail. I travel to Fort Sill at least once a month, but I'll never stay at this place again.

Unfortunately, the lights fixtures were falling off, the USV port NOT working, room was never pick up during my stay.

Nice hotel however the ceiling in my room had mold in the ceiling. Need some serious update.

This was the worst Hampton room i ever stayed in. The carpets had not been vacuumed and there were numerous spots on the floor some large some small it was necessary to put towels along the floor because it was so dirty and then the Linens were very dingy. The matress was old and not comfortable. I was extremely put out. I asked to speak to the general manager.

Location was good. Needs updating. Refrigerator and microwave are not standard amenities. I have a toddler and needed to get a cooler to keep his milk and snacks.

We checked in around 3:30. Left to go visit with family. Got back to the hotel about 8:00 wanting to finish watching college football and, the tv did not work. The maintenance guy came in our room 5 times in an attempt to fix it. He was unable to and, at 9:30 offered to relocate us to another room. I also woke up with bites all over my arms. I’m still waiting on a call from the manager, Holly.

I reserved 2 double Queen nonsmoking rooms with children on the reservation. Upon check in, I was given a King room with a pullout bed in the sofa and a SMOKING double queen bed. A smoking room with a child in the room? You’re kidding me right? Management claimed that I did not book 2 double Queen rooms even though my reservation clearly shows that I did. I used to stay in Hampton’s for my work trips however after this being another disappointing stay I will be finding elsewhere to stay. Tabetha was kind and helpful as she could be.

The staff!! Extremely kind and patient! Special shoutout to Paul!! Checkin was hectic phones ringing a not so happy customer and Paul nailed it calm cool collected and a smile. The man works hard! Breakfast was amazing! The facility could use some updating but I would stay again!

Tried to check in to Hampton Inn in Lawton, Okla, surly clerk couldn’t find the reservation, showed the clerk the ******* confirmation but ******* doesn’t show the hotel reservation number only the ******* itinerary number, clerk suggested that I call ******* for said reservation number. I then attempted to call *******, but as with previous attempts to call *******, it was impossible to get a live person to help. Fortunately, after about 30 minutes of frustration the very nice and extremely competent manager arrived, quickly found the reservation and quickly checked us in.