로렌스 타운쉽 Macy＇s 근처 호텔

저는 힐튼 Honors 회원이므로 비즈니스를 위해 여행하고 힐튼에 머무를 때 일정 수준의 치료를 기대합니다. 그러나이 호텔은 그렇지 않았습니다. 프론트 데스크는 매우 무례하고 춥습니다. 그들은 당신을 체크인하거나 체크 아웃하는 것을 귀찮게하는 것처럼 행동합니다. 그들은 내가 고용주와 함께 여행을 할 수 있도록 영수증을 제공하는 것을 거부했습니다. 여행 후 매니저(멜리사)와 통화를 하려고 전화했을 때 전화를 끊었습니다. 매우 열악한 고객 서비스. 그 결과 회사 사무실에 공식적인 불만을 제기했습니다. 또한 방은 깨끗했지만 책상과 TV에 개미가 있었고 아침 식사 공간의 카운터 전체에 개미가있었습니다. 그들은 아침 식사 공간에서 아무것도 닦지 않았습니다. 일반적으로 버그 문제가 있으면 더 깊은 유지 보수 문제가 있음을 의미합니다. 나는이 위치에 머무르는 것을 권장하지 않습니다. 힐튼은 이것보다 낫습니다. 나는 만족하지 않았고 다시는이 위치에 머물지 않을 것입니다.

Dog friendly but unfriendly otherwise. I didn’t even get what I paid for (business king). They stuck me in a basic room w a full size bed at best and I didn’t even bother saying anything. I could tell all the rooms were going to be the same piss poor quality. Front desk unmanned constantly and extremely rude. I’m being nice bc I don’t believe in outing specific employees but one woman needs training in how to speak to customers. In my 20+ years of staying in hotels, no matter the price point, I’ve never been spoken to so disrespectfully for no reason. Room- disgusting. Lights not working, telephone not working, visible bed stains, all sorts of noises, I think you get the picture. No fridge, microwave or coffee maker. Antiquated thermostat. Couldn’t get much sleep due to noise, generally feeling unsafe for myself and my vehicle. Kicker- police activity outside in the AM because of some incident I didn’t care to witness after my comedically bad stay. As the old adage goes, you get what you pay for.

나는이 호텔이 내 기대를 충족시키지 못했다는 것을 인정해야하지만 깨끗했습니다. 비를 걷고있는 우리 방에 도착했지만 쓰레기 산책이었습니다. 나에게 좋은 점은 샤워 스토리와 샤워 실이있는 장애인 샤워였습니다. 프론트 데스크의 남자는 매우 좋았습니다. 나는 하룻밤을 보낸 후 이사했다. 나는 거기에 편안하지 않았다.

Good hotel for a night stay, right off route 1 and close to many restaurants.

이것은 환상적인 호텔 경험이었습니다! 친절하고 도움이 되는 직원, 매우 깨끗하고 사랑스러운 방, 평균 이상의 조식 뷔페, 넓은 무료 주차장. 그들은 아직 모바일 키가 아니지만 모바일 체크인 / 체크 아웃을 제공합니다. 염두에 두고 싶은 한 가지는 근처에 많은 대학이 있고 이 지역에서 많은 스포츠 토너먼트가 열린다는 것입니다. 이번에는 사람들이 어떤 행사를 하고 있었는지 모르겠지만 로비는 오후 10시에 호핑이었습니다! 그러나 나에게는 괜찮 았습니다. 개인적으로 불평하는 것을 좋아하지 않지만 보십시오. 저는 아이들이 없는 여행을 하는 중년 여성이었고 평화롭게 자고 싶었습니다. 그래서 내 홀에서 시끄러운 파티가 있고 오후 11시라면 프론트 데스크에 전화해야 합니다. 데스크 담당자가 너무 친절하고 사과를 해주시고 후플라가 얼마 지나지 않아 죽어서 숙면을 취할 수 있어서 기뻤습니다. :)))) 내가 설명한 것을 견딜 수 있다면 나는 확실히 추천하고 절대적으로 돌아올 것입니다!

Do not stay here. Most of the staff were nice besides 2 people. Their cameras only show live feed and do not record anything. This is a safety hazard. I think it’s very convenient they were not able to play back my encounter with the front desk agent, Noel. She was very RUDE! I’ve stayed there for over a month, she chases me in front of the hotel in the mornings screaming about what time checkout is despite me ALWAYS having a late check out. Embarrassing me in front of other guests screaming my business. Nasty way to conduct business. On top of this, upon my return to the room, she ran up to me asking if her manager Kassidy called me (she did not). Noel accused my boyfriend and I of flooding the floor by leaving the bathroom sink on. Immediately, we knew that was not true. It was an ADA/Wheelchair Accessible Room, which means there was a DRAIN on the floor, IT WOULD BE IMPOSSIBLE TO CAUSE A FLOOD. We had just got into a car accident the night before, and we had to rush out in the morning to get our belongings. We did not even have time to use the bathroom in the morning. It was a complete LIE. When we confronted Noel after going upstairs, checking the bathroom and seeing it was DRY, she then switched her story and said it was the kitchen that was flooded. We went back upstairs to check the kitchen and guess what? IT WAS ALSO DRY. I took a video so Noel or the hotel could not lie about this further. I will be posting the video to multiple platforms because this behavior from Noel and the Element hotel was DISGUSTING. I’m done being harassed by this woman and I never want to speak to or see her again. Something positive I will say is that the rooms are nice. The pool is closed always, you’re better off staying at the Courtyard next door! I will only stay here again if the courtyard is sold out and Noel is not at the front desk. My boyfriend is a platinum member and I am gold member, we spend a lot of money on Marriott’s, THIS WAS THE WORST EXPERIENCE EVER. Noel makes money there, I SPEND IT. Customer service needs to be taken up a notch.

Stayed 2 nights. LIKES: Comfortable bed Quiet Reasonable food in ”restaurant” DISLIKES: Carpet on 5th floor (see photos) in desperate need of cleaning Painfully slow elevators Poor room lighting Erratic hot water Towels akin to 150 grit sandpaper SUMMARY: This was a bit of a disappointment, considering the room rate. No excuses for the carpeting, but it also goes along with some outdated furnishings in the rooms that have seen better days. Two days later, I stayed on the 45th floor of another hotel in Niagara and it took the same time to get to that floor as it did to get to the 5th floor in this Marriott. So while there were a few things to like here, there's definitely some work to be done.