더블트리 바이 힐튼 로렌스(DoubleTree by Hilton Lawrence)

Was told over the phone the pool and hot tub were in operation which was the main reason I chose this hotel. Upon check in I was told they were not in operation due to repairs. I realize hotels need to make money but lying to get people to stay is absolutely wrong. I was given the opportunity to cancel my reservation without charges, however, it was later in the evening already and we are from now it of town and needed a hotel at that moment. That would’ve been impossible for us to do. What a crock! I will never stay at a doubletree again and I will always give others a bad review of the chain.

The staff here across the board is great, attentive and supportive. Breakfast was reasonable. The hotel is showing age and lack of attention. Shower entry ledge had mildew and maybe mold(?). Little things no pens or notepads. Bed was good location good. A 3.5 score bolstered by the hotel team.

The staff t check in were very helpful and friendly. The bed is soft and comfortable.

We came to town for the KU basketball game on November 28th. The staff was very welcoming and friendly. I have never had a good hotel experience in Lawrence KS until I stayed at this place. The other hotels in town could learn so much from how your operation conducts business and treats their guests. Kudos to your staff, from the front desk attendants, the cleaning staff, and restaurant staff, I was so impressed with their kindness and professionalism. If I’m ever in Lawrence KS again, there’s no doubt I’ll be staying with you. Thank you for an amazing stay!

Toilets are extremely low for tall persons. Coffee in lobby was very bitter. Stay otherwise was great!

Room was next to the exit door. Very noisy. Electric outlets weren't working. Needed for work. Maintenance was very responsive. Heavy furniture had to be moved. Maintenance even said "this is embarrassing. Sorry."

Nice staff. Was able to check in an hour before their posted 4pm time. Breakfast buffet not available that morning but still had a good (albeit more expensive but better) breakfast.

The hotel was taken over by a wedding party and a childrens sports team. The front desk manager didn't inform me when I asked about the emmenaties at check in. I wasnt able to use the pool or hottub as there were children running back and forth from the pool to the hottub. There were kids running all over the hallways and lobby for hours at night (racing) unsupervised after 8pm. After 8 pm there were kids running in and out of the bar. I had to order my food to the room and I wasnt able to enjoy any of the emmenaties. At breakfast children were playing around disturbing other guest and myself. I listen to a parent telling a group of kids to be careful while they run around and play unsupervised. The breakfast staff stood there and watched and didnt say anything to the guest about their children being disruptive. I checked out early because of all the commotion. When I got my receipt at checkout there was someone elses name on it. The front desk manager told me when I complained that the wedding party and sports team booked most of the rooms and there was not much she could do about it.

It was a nice place to stay, very nice fitness room, the breakfast was really average which was surprising, the front desk was always very helpful, but I was disappointed that we had to ask for the free cookies and for our breakfast coupons that we had prepaid for. The beds were comfy and the shower was clean. We had one nice thick towel the other one was thin like a pool towel.