홀리데이 인 익스프레스 호텔 & 스위트 라노비아, IHG 호텔(Holiday Inn Express & Suites Lavonia)

We were told pets shouldn't be an issue before booking. We then got there and left to attend a wedding, we received a call that said that we should not have pets in our room. We agreed to come and get the pets and leave the hotel that night to avoid any issues, but then we were threatened that our pets would be taken away and law enforcement would be called. After having the cops called and leaving, which we were en route to do anyway, we were then charged a overnight pet fee of 300 dollars, even though we were not allowed to stay for the night anyway. The manager or whomever was working was extremely rude and came off as very hateful and would not let us grab our dogs and luggage and leave without involving law enforcement. Will not be staying here ever again.

Front Desk staff very friendly. The young lady that checked me in told me about events that were occurring during the weekend in the town.

Expensive but clean, nice big room and bed. Only here one night so didnt use the many amenities there were. Good restaurant right next door!

TOTALLY DIS-SATISFIED! I had to cancel my reservation made thru **********. The info stated on the site "cancel by 6PM" the day before the stay. I started trying to do that at 5:40PM - long story, but it was about 6:05 when I was able to speak to someone (after not being able to cancel online and having a virtual assistant problem. Hotel.com then said they would call Holiday Inn Express to see if they would allow the cancellation since it was after 6PM. They would not. I had already called the hotel at 5:45 and was told to go thru **********. After being told they refused to allow the cancellation, i called the hotel again and was told the policy was a 4PM cutoff. I explained the reservation showed it as 6Pm and explained all the above - AND THEY STILL DENIED THE CANCELLATION. I am now appealing thru my credit card company. I WILL NOT EVER STAY AT ANOTHER HOLIDAY INN (IGH HOTEL) and will not book thru ********** ever again as well. Totally unreasonable.

Family wedding in a nearby town. Most of my family also stayed at the hotel. The accommodations were nice. Breakfast was great!

The property was clean, staff friendly, close to highway, and eating options were close by. I didn’t know you had to request for your room to be clean or fresh towels. I thought this was automatic.

When I checked in i was charged more that what was reservied. Never explained that there was a 20 added to the bill that would fall off. Not explained until I called after getting the website to check price. I think expensive for the area, and will not come back. On the good side the breakfest was good.

My room was clean and the bed was comfortable, Nice shower with good water pressure.

Hotel was clean, all the staff were amazing. Will stay here again!!