라우파임 Kath. Pfarramt 근처 호텔

I booked this hotel to attend a nearby wedding in the afternoon. I booked it through *********** and my confirmation stated that I had booked two double bedrooms plus one extra person for each room. However, the hotel did not provide us with a sufficient number of beds. The double bedrooms had one bed each in it, German style, one frame and two 80cm mattresses. There was not enough space in either room for an additional bed. One of the bedrooms would have had enough floor space for one very small camping bed if you removed the chair. We begged with the receptionist to add a bed to allow us all to sleep that night but management refused. They offered us a junior suite with one double bed room and a sofa bed (120cm wide I think with one mattress) but told us that we would have to pay extra for an upgrade and the ”extra” bed that we allegedly had not paid for (irrespective of the *********** confirmation). I should note that after speaking with management the following morning that I was not charged for this upgrade but this didn't change how upset I was on the wedding day. The junior suite was a slightly better sleeping arrangement as it meant that people didn't roll off single mattresses but still not what I was expecting at all. My kids are 11, 9 and 7 and normal size for that age. A sofa bed of those dimension doesn't really work for them all but this seems to be this hotel's only ”solution” for a family with more than two kids. I was also alarmed by the receptionist's assumption that I could have slept with three babies in those double bedrooms with single mattresses non secured on the sides and a big gap between mattresses. This shows a clear lack of understanding how babies need to sleep safely. The double bedrooms we were given first were very small and despite 30 degrees heat did not have air con, a fan or the ability to create air flow. The staff/receptionists did not seem to know the hotel at all. None of the few questions we asked them were answered correctly. For example, they did not confirm the right charge for the hotel car park nor did they provide the right time for check in when I called them before our stay to confirm everything. It was clear to me that the hotel does not cater for families and does not read the booking notices/details they receive from guests/aggregators to ensure that their guests have enough sleeping space. And in German/und auf Deutsch: Uns wurden nicht genuegend Betten angeboten. Als wir dies dem Hotelmanagement/Rezeptionspersonal mitteilten, gaben sie uns die Schuld. Wir haetten angeblich die falschen Zimmer bestellt. Wir hatten ueber *********** als Familie mit fuenf Personen gebucht (so wie immer), bekamen aber nur zwei Doppelbetten (mit jewals 80cm Matratze auf beiden Seiten des Doppelbettes). Management hat sich geweigert, ein Zustellbett fuer unser drittes Kind bereitzustellen, obwohl unsere Buchungsbestaetigung ueber *********** angab, dass beide Doppelzimmer fuer drei Personen geeig

Schönes modernes Hotel, wir haben ein Zimmer mit Queensize Bett ausgesucht, was ausreichend war. Matratze war echt bequem! Es gibt eine Klimaanlage, das war sehr angenehm! Allergiker sollten vielleicht wissen, dass die Zimmer einen Teppichboden haben. Aussenparkplatz 15€, fanden wir ehrlich gesagt zu teuer. Frühstücksbuffet war schön, Kaffeevollautomat mit fairtrade Kaffee, Teeauswahl, frischer Ingwer und Zitrone....leckere Croissants... das tolle, man kann auf der Terrasse frühstücken... Die Mitarbeiter waren alle sehr freundlich:-)

Hotel Zeppelin을 요약하면: 서비스 마인드가 매우 뛰어난 직원, 깨끗하고 멋지게 장식된 객실, 맛있는 아침 식사! 저녁 늦게 도착해서 자동 셀프 서비스를 이용해 예약을 찾고, 체크인하고, 호텔 열쇠를 직접 가져가는 것이 쉬웠습니다. 호텔은 새로 개조된 것처럼 보였고 위치는 우리 숙박 목적에 좋았습니다. 방은 깨끗하고 멋지게 장식되었으며 욕실, 객실 및 조식 홀의 목재 디테일로 인해 대부분의 호텔보다 분위기가 더 따뜻하고 아늑해졌습니다. 방의 적당한 크기. 아침 식사는 맛있고 섬세하게 준비되었습니다. 매우 친절하고 서비스 마인드가 뛰어난 직원과 함께 다양한 옵션을 선택할 수 있었습니다. 일요일 아침에 택시를 탈 수 없을 때 아주머니께서 우리에게 개인 교통수단을 제공해 주기까지 하셨습니다!! 정말 기대했던 것 이상의 서비스였고 무거운 짐을 들고 45분 정도 걸어야 하는 시간을 절약해 주었습니다. 매우 감사합니다!

Das Hotel ist für einen Stadtbesuch echt gut geeignet, bei der Anfahrt nicht unbedingt gut zu erkennen, da würde ein größeres Aussenschild helfen, aber sonst völlig ausreichend. Das viel zitierte Problem mit der Tiefgarage samt Aufzug ist überhaupt kein Grund zur Beanstandung, lediglich halt ungewöhnlich. Die Zimmer sind überschaubar in der Größe und die fehlenden Ablageflächen im Bad nicht optimal, aber für einen Kurztrip okay. Die Lage im Zentrum und das Frühstück sind vollkommen in Ordnung und auch das Personal freundlich und hilfsbereit. Der Preis ist angemessen für das Angebot und wer mehr will, sollte sich klar sein, dass das auch mehr kostet, daher hier: empfehlenswert. ☆