라스로사스데마드리드 호텔

Excelente por algo repetimos en nuestros paseos a Madrid trato al cliente muy cercano amabilidad en todos los aspectos de hecho repito cada vez que vamos a Madrid nos alojamos aquí y lo recomendó habitaciones adaptadas para gente que tenemos movilidad reducida lo único tengo que comentar es que por m2 de parking si podía tener más de una plaza ya pasa miento para personas con discapacidad y vehículo y tarjeta en fin lo recomiendo al 100%

Llevamos tres días en el hotel y ampliaremos una noche más para solucionar cosas pendientes en Madrid. No podíamos haber hecho mejor elección. Después de una jornada por la ciudad, estamos durmiendo en buenos colchones; la atención de todo el personal, excelente y la tranquilidad, se agradece!! Siempre resuelven nuestras necesidades!! Así que gracias a todos por estar ahí!! ¡¡Hasta pronto!!

El personal y las instalaciones del hotel están muy muy bien. Todo en general perfecto. Nos ha gustado mucho. Tienen que controlar un poco más los cuartos de baño que estaba sucio el váter. El resto muy muy bien. Las chicas de recepción un 10. El detalle del cafe 24 horas está muy bien. Fácil aparcar y gratuito. Hemos salido muy contentos. Por eso nos extraña comentarios malos anteriores. Gracias por todo

I ve faced with a Terrible staff at the reception. We are a family with 2 kids . We get 2 rooms. We have arrived to the hotel after dinner. One of the keys did not work . I took it and take it to the lady at the reception and asked politely to assign the key again. She checked and with a sullen face said that”this is the other rooms key” . Altough we have already checked the other room as well, I said ok, go back and try once more, it still did not work. Than turn back to the reception again. There were two customers waiting Infront of the reception. I apologized them and said to the lady that this key does not work. She said that ,with a face and a voice , as if she is an angry and ugly faced teacher that will give a stick! , ”You have to wait before these customers”. She tried to command. Despite I apologize to the people waiting Infront of the desk and my kids was sleeping on our shoulder, we had this disservice. One worker may not reflect an establishment`s manner , however this terrible and unacceptable service is the hotel's fault. A customer is the most important value of an establishment , and everybody work for have to know that. As a result ”She hit the wrong stone !

Location is great just a few minutes from Las Rozas Shopping Village, 25mins from the airport and only 20mins from the city of Madrid. Check in was smooth and I was helped by a lovely guy on reception. I didnt engage with many staff at this hotel but those I did were all friendly and polite. Guest room was on the first floor, shower was powerful although temperature of the water kept changing. Amenities are very basic, just shower gel and shampoo. You get 2 bottles of water that I found in the mini fridge. Bed was comfy and WiFi was pretty good but did buffer during busy times of day. Breakfast was a very simple affair. Few very greasy fried eggs and bacon or frittata under a heat lamp, then just cold meats, cheese, fruit, cereal and pastries. Plenty of coffee and juice. Negatives of the hotel.. 1. It was very noisy. Sound travels easily in this hotel. I could hear slamming doors, people walking about above my room, water pipes, even people coughing in other rooms, not ideal for light sleepers. 2. I had a do not disturb sign on my door but house keeping ignored this and came in while I was out to clean the room anyway. 3. There are no tea and coffee making facilities in the room. 4. No plugs by the bedside.