러레이도 샌 오거스틴 플라자 근처 호텔

I had an overnight stay on Friday, January 12, at this location on Santa Ursula Avenue in Laredo. Since I travel a lot and stay at many different Marriott brands all over the south central US, I felt it necessary to share my experience at this location. First off, I want to start with a couple things that are positives: the morning staff on Saturday, January 13, was extremely friendly and helpful. The kitchen staff was also very good, and my breakfast was excellent. The bed was also very comfortable in my room, and the room was very clean. Now, for some things that were not positive: When I first arrived for check-in just before 6PM on Friday, I stood at the front desk for several minutes before I was acknowledged. The young lady that was on staff walked through the back office hallway a couple of times passing the front desk, and never acknowledged me. I finally had to hail her. Upon check-in, she did not give me my free breakfast card (part of my reservation)… I had to get that from the morning staff the next day. When I asked her what side of the hotel my room was on (because I like to park near the exit door), she did not mention that that access door on the north side of this location does not work allow entry, even though there is a card scanner there. That was highly inconvenient when I tried to re-enter that north access door with luggage, then having to walk back to the front of the hotel. After traveling all day, I decided to use fitness center, but when I walked in, there was a dead roach on the floor next to the towel cabinet and the water cooler. Suffice to say that I did not work out. That dead roach was still there when I went into the fitness center 12 hours late The hot water in my room was very sporadic in the shower, and the sink in the bathroom is mislabeled; it has to be set for cold for the hot water to come out. The bath towels were threadbare at best; the gym towels looked luxurious by comparison. I have never seen such thin bath towels in any Marriott location. The electrical outlet (next to the side table by the couch) did not work when I plugged my iron in. It kept shorting out the lamp on that side table. Lastly, I requested and was granted late checkout for 2PM. However, when I got back to the room just before 1 PM, the cleaning staff had already been through my room: all the bedding was on the floor and the door was ajar. Fortunately, no one had touched the lunch I had in my fridge. I do admit to being a bit finicky when I travel, but I spend over 100 nights away from home every year (the majority in Marriott-branded locations), so my standards are extremely high. After this stay, it is my opinion that this location does not measure up to the Courtyard by Marriott standard that I have come to expect after more than a dozen years traveling throughout Texas; if this had been a multi-night stay, I would’ve cancelled the reservation after one night and gone somewhere else.

친절한 직원, 훌륭한 객실 및 완벽한 위치 일주일에 한 번 Laredo에 가고 항상 Ava에 머니다.

주말 내내 이 호텔 추수감사절에 묵었습니다. 사촌 결혼식에 남편, 3살 딸과 함께 라레도를 여행했습니다. 우리가 추수 감사절에 처음 도착했을 때, 우리는 매우 긴 자동차 운전에서 도시에 도착했고, 우리 방으로 일찍 체크인 할 수 있었기 때문에 컸다. 그리고 방은 넓고 깨끗했다. 그러나 그 후 그것은 매우 빨리 내리막 길을 갔다. 다음날 엘리베이터가 하나 밖에 없었기 때문에 엘리베이터를 위해 아주 오래 기다려야했습니다. 일반적으로 이것은 큰 문제가되지 않습니다. 우리가 우리와 함께 3 살이었고 계단의 여러 비행을 쉽게 내려 가지 않았다는 것을 제외하고는. 그 다음 다음날 두 엘리베이터 모두 더 이상 작동하지 않았으며 더 느린 서비스 엘리베이터를 사용해야했습니다. 우리가 침대 전에 샤워를하고 싶었던 우리 방으로 돌아온 금요일 저녁 그러나 불행히도 오후 10시에 뜨거운 물이 없었습니다. 나는 프론트 데스크에 전화를 걸었고 누군가가 그것을 일하러 왔고 힐튼 Honors 포인트를 우리에게 신용 할 것이라고 말했다. 아침에 샤워를 할 큰 문제는 없습니다. 그 아침에 일어나서 여전히 뜨거운 물이 없다는 것을 놀라게하십시오. 나는 다시 프론트 데스크에 전화를 걸어 수정되었고 5-10 분 동안 물을 흘려야한다고 들었습니다. 내가 전화했을 때 나는 이미 20 분 동안 달리기를 떠났다. 나는 그것을 실행하도록 프론트 데스크에 알리고 미안하지만 작동해야한다고 들었습니다. 이것은 사촌 결혼식의 아침이었고 3 살짜리 아이를 냉담한 샤워와 매우 빠르게 씻어야했습니다. 호텔 떠나서 다른데 체크인하고 나머지 밤을 취소할 수 있는지 문의했는데 미리 결제한것 때문에 아무일도 할 수 없었습니다. 매니저와 얘기를 해달라고 요청했는데 주말에는 아무 일도 없다고 했지만 HH 포인트를 위해서 손님 목록에 내 이름이 추가될 것 같다. 그런 다음 내 포인트를받지 못했고 전화를 걸어 매니저에게 메시지를 남겼을 때 전화가 다시 오지 않았습니다. 숙박이 좋을 때 즐겁지 않다고 말할 필요가 없습니다. 확실히 힐튼 호텔에서 기대하는 것이 아닙니다. 긍정적인 점은 위치가 좋고 아침 식사가 편리하다는 것입니다.

My stay started with very nice weather and than the nice location exactly by the mall. Enter the Hotel and you will feel so welcomed from the front desk staffs. The will give 100% information and then for relaxation clean rooms. On top of it. Out door pool.

You know, Laredo may be just a blip of my time on earth. In the long run, I may remember very little of my time spent here, but the one thing I will remember, is the great quality of care Juanita gave to my room. It was like I never left home. Needless to say, after a long day of work, it was incredibly refreshing to come back to my room with the incredible cleanliness that Juanita left my room in. There is nobody as professional as Juanita. She is truly inspirational. This world needs more Juanita’s.