슈리브포트 Welch Shopping Center 근처 호텔

프론트 데스크 직원은 모든 비용이 지불되었지만 지불을 삭제했지만 내 카드를 긁었지만 그녀는 여전히 나와 내 필요를 돌보고 내 딸과 내가 편안하도록했습니다. 그녀는 또한 나를 위해 trip.com과 함께 비즈니스를 처리했습니다. 그래서 방문할 때마다 여기 묵어요!

우리 상사가 설정하도록 도와주세요. 너무 좋지 않아, 그는 매우 만족한다. 정말 좋습니다. 가격도 꽃입니다. 전체가 매우 깨끗합니다. 엄청난. 사장님이 다음에 또 묵을 거라고 하셨어요

We had the worth check in expensive I have ever had in my life. The agent was extremely rude to my wife. Verbally threatened her and then threatened to call the police on her. We were in town for a funeral and he said our names were not on the reservation. She showed the email from IHG that confirmed the reservation and later I also confirmed with the corporate office we were listed. He said he didn’t care what the reservation said and also said he didn’t give a f that we were there for a funeral. I attempted to contact the management at the location as I was not in the lobby when this occurred and the front desk agent identified him self as the manager and told me to and I quote circle my a** back to the hotel if I had a problem with how he spoke to my wife. We will never stay with IHG again. After reading other reviews this experience is common at this location. I am filing a police report. Contacting the local news and have made a complaint with the corporate office. The agents name was David or Davis. To be a hospitality establishment there was none offer period. The hotel is also run down and dated.

It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.

우리의 마지막 경험은 우리 마지막이어야했지만, 우리는 우리의 전 사랑했던 엘도라도 ******에게 두 번째 기회를주기로 결정했습니다. 예약이 이루어 졌을 때 속성에 좋은 변화가 있음을 암시했습니다. 사실이 아니 었습니다. 업데이트 및 유지 보수는 분명히 의제에 없습니다. 객실은 구식입니다. 그들은 단지 더러웠다. 그리고 나는 너무 오랫동안 무시되었다는 ”심각한 더러운”에 관해 이야기하고있다. 여기에 호텔 객실 경험의 몇 가지 예가 있습니다. 나는 물 한 잔을 쏟아 내고 수건을 움켜 쥐고 몇 초 만에 수건에 큰 갈색 얼룩이있었습니다. 갈색 얼룩은 그것이 무엇을 가져 왔는지 상상할 수 있습니다. 우리 체재의 마지막 밤 내 문은 열리지 않을 것이다. 나는 하우스 키핑 직원이 마스터 키를 시도하고 문이 파손되었다고 들었습니다. 프론트 데스크에 두 번의 전화가 끝난 후 다른 방에 넣고 스위트 룸으로 업그레이드되었다고 들었습니다. 업그레이드 된 방이 있는지 여부에 관계없이 덜 신경 쓸 수있었습니다. 나는 몇 시간 동안 잠을 잘 수있는 방과 직원의 공통된 품위 만이 BLASTED 문을 고칠 수 없다는 후회를 표현했습니다. 스위트가 업데이트되지 않았고 먼지가 어디에서나 눈에 띄었습니다. 우리는 전염병 시대에 살고 있으며 대부분의 호텔 속성에는 프로토콜이 있으며 손님의 안전을 보장하기 위해 준수합니다. 식당 음식은 끔찍하지 않았습니다. 우리가 선택하는 주요 문제는 그들이 그것을 가지고 있지 않다는 것을 배우기 위해 옵션을 선택할 것입니다. 또한 우리는 그들이 잠시 동안 선택하지 않았다고 들었습니다. 머무는 동안 스테이크 하우스가 열리지 않았습니다. 선물 가게는 제한된 시간이 있습니다. 스파에는 제한된 시간과 제한된 마사지 치료사가 있습니다. 스파의 직원은 효율적이고 환영했습니다. 나는 일반적으로 슬롯 대 테이블 게임을합니다. 과거에 있었던 것보다 제한된 슬롯이있었습니다. 슬롯 머신의 대부분은 오래되었고 여러 기계에는 작동 할 수없는 표지판이있었습니다. 흡연자 인 경우 도시 규정 당 재산 내부에는 흡연이 없습니다. 그들은 우리가 우편으로 받은 전단지에 광고된 ”파티오”를 구축하고 있지만 아직 완성되지 않았습니다. 이 호텔의 전체 환경은 떨어져 있습니다. 일부 직원이 고객 서비스 지향적이지 않았다고 말하는 것은 과장된 것 같습니다. 이름이 바뀌면 재산이 개조되었다고 생각할 수 있습니다. 그렇지 않습니다. 관리가 대부분의 손님 / 선수가 기대하는 표준에 도달하지 못하면이 숙박 시설의 전망은 심합니다.

FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.

It was a good hotel to stay for a night while I was in town. I was able to check in early, which was super awesome and the hotel staff who checked me in was very friendly. My room seems a little outdated but there was nothing wrong with it and it was clean. The only thing I did not like was the lighting in the bathroom as it was a very yellow light. The location was pretty good too as I was able to walk to the restaurants on the Boardwalk.

좋은 방이지만 초과 예약되었습니다. 그래서 그들은 우리 예약을 취소했고 우리는 더 높은 요금을 지불하게되었습니다. 나는 호텔에 4 명 중 5 명을 줄 것이다. 나는 당신의 서비스에 5 명 중 1 명을 줄 것이다. 호텔이 회사에 의해 과부 예약 되었기 때문에 요금이 매우 속이는 경우 호텔이 예약을 취소하고 요금이 훨씬 더 높습니다. 이용할 수있는 유일한 방은 우리 파티에 적합하지 않았습니다. 부끄러웠다! Trip.Com이 고객과 함께 옳게되기를 바랍니다.

The hotel was easy to find and easy checking in. The room was very spacious and clean. Great places to eat and entertainment was nice. Did some ******** but no luck. Maybe next time!