This is the email I have sent to the hotel manager on return to UK, I would stress that the apartments, complex, restaurant and staff are superb, but you can see what spoiled an expensive week for me . Dear Manager I would like to thank you and all your staff for a lovely stay in your apartments. My husband and I stayed in apartment 211 from the 10th of September for 7 days. The apartment and complex are very pretty and always clean. The food in the restaurant is well priced and excellent quality. However, I would particularly like to thank all your staff from the maids to the receptionists and the restaurants and bar staff. They are all very helpful and very polite and are a credit to your apartments. We would like to thank Ines as she tried to deal with a slightly distressing problem. You may be aware that in the garden area outside room 211 there is an injured seagull. It cannot fly and was killing the smaller birds for food (which was not pleasant to see and hear – I couldn’t sit out on the balcony), it was also distressing to see the seagull struggle for food and water. Ines tried to get the relevant authority to come and collect the bird but they hadn’t turned up when we left. Of course, now with the terrible wildfires they will be even more stretched. I wanted to ask the management if they could look at this situation and try to resolve it , even if it means paying for a vet to attend and take of the seagull. We loved your apartments and would like to return but at times it Dear Manager I would like to thank you and all your staff for a lovely stay in your apartments. My husband and I stayed in apartment 211 from the 10th of September for 7 days. The apartment and complex are very pretty and always clean. The food in the restaurant is well priced and excellent quality. However, I would particularly like to thank all your staff from the maids to the receptionists and the restaurants and bar staff. They are all very helpful and very polite and are a credit to your apartments. We would like to thank Ines as she tried to deal with a slightly distressing problem. You may be aware that in the garden area outside room 211 there is an injured seagull. It cannot fly and was killing the smaller birds for food (which was not pleasant to see and hear – I couldn’t sit out on the balcony), it was also distressing to see the seagull struggle for food and water. Ines tried to get the relevant authority to come and collect the bird but they hadn’t turned up when we left. Of course, now with the terrible wildfires they will be even more stretched. I wanted to ask the management if they could look at this situation and try to resolve it , even if it means paying for a vet to attend and take care of the seagull. We loved your apartments and would like to return but at times it wasn’t the most relaxing holiday knowing an animal was in pain and distress. Perhaps you would consider this issue and aim to fix it even if it means ensuring the seagull
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