홈우드 스위트 바이 힐튼 플레전트 힐 콩코드(Homewood Suites by Hilton Pleasant Hill Concord)

Very efficient and responsive. Responded to questions and requests very quickly and thoroughly.

Lack housekeeping like basic towel change. Clean and big room. Kitchen amenties is good. Location not as good as others.

What was unique also is what was terrible. I had a problem with my room from the start . First they were overbooked and they put me in a room I did not want. Management never responded to the noise which was caused by their machinery . I was forced to sleep on a sofa bed in the living room because of noise in the bedroom.

The room was a decent size and the kitchen area was a huge plus. Also liked that we were tucked back in a neighborhood and not on a busy street but still easy access to the 680 and the 242.

Good size in the room. A walk-in shower rather than the tub/shower combo. A lot easier to access and use.

The property is located in a residential neighborhood. It is relatively quiet and easy to reach. It is also about a couple of miles of the 680 Highway. There are several restaurants within a short distance of the property. The property is very clean, both inside and outside. It is relatively quiet during the day and night. The free breakfast is good even though the selections are not much. Check-in is at 3 and check-out at 12 noon. What I don't like is that they charge for parking within the property premises.

I tripped and fell. 0n a rainy day, carrying several items, I did not notice a paver that was several inches higher than the others, tripped and subsequently fell. Though the hotel staff were concerned and offered help after this, I must say that the injuries and trea**ent I needed as a result, ruined my visit.

This lodging does not focus on customer service. Desk help has no assistance power for the guest. Desk help is very unclear of times and shifts for Manger or Asst Manager. Staying during a holiday impacted the situation more. Manager is hard to reach, does not respond to left messages. The cleaning crew seems pleasant and hard working. The breakfast area was well stocked and clean. The room was not deep cleaned since we did find trash behind end tables and the bed was uncomfortable.

Homewood Suites is the best place to stay at for our family of 6! There was plenty of space. We love how spacious our room was and not only that but we had free breakfast. The breakfast food taste really good. We are planning at staying in another Homewood Suites for our next trip soon.