라센느쉬르메르 Rochers des Deux Frères 근처 호텔

Unbelievably disappointed with this hotel and a majority of its staff. We experienced a tragic void of cleanliness, professionalism and hospitality during our entire stay at the Mercure Hotel in Toulon, France. Unfortunately, our fruitless attempts to resolve these issues directly with on-site management (which does not exist) and corporate personnel (impossible to contact) leave us feeling violated of our dignity and robbed of our time and money. We hope the following information will help others in the future, including travelers, hospitality staff, Sébastien Bazin, Gilles Pélisson, and the like. CLEANLINESS: Upon our arrival, we could literally see dust and dirt on all of the shelves, counter tops, balconies and floors of the hotel and room. Even the carpet in the room was so dirty it stained the bottom of our clean socks. The toilet room smelled bad, like, well, a used toilet. We politely asked for it to be cleaned, however, no one ever came, not even to freshen up the room at any point during our stay. COMFORT: The air conditioning did not work in our room, ever. When we spoke to the front desk staff about the sweltering temperature of 90 degrees F in our room (even though the thermostat read 16 C) and were informed to “leave the room for awhile to let it work”. We left at 3:30PM and returned at 11PM to a less sweltering temperature of 85 degrees F in our room. We asked staff member available, Alexi/Alex at the front desk, if he could fix the thermostat. He begrudgingly came to take a look and was profusely sweating after one minute in the room. He could not turn on the air conditioning even though the thermostat read the same 16C. He said we could open the window, but that would just let in the bugs in and turn off the air completely. He also suggested we leave the room to wait 15 minutes for it to turn on…? Given that that strategy did not work when suggested earlier, we asked for a different room with working air conditioning. He laughed at us and said no because it would not make his manager happy. We said we would happily speak to the manager about the issue and he laughed again, said no, and stated management is not available on the weekends. We then asked for some sort of a solution and Alexi/Alex appeared annoyed and said “there is nothing to be done” and that he had to get back to his “other duties” at the hotel. Turns out it was actually the end of his shift and he did not want to stay any longer that his end time to deal with this problem. We noted that the sheets and bedding were surprisingly all polyester, which doesn’t breathe like cotton, and acts like a heat conductor and made it more difficult to achieve sleep. He laughed again and said all the rooms are the same and there is nothing to be done. We went back to the front desk to ask for help from the next staff member and found that the only person available was a very kind, intelligent security guard named Cherkre(sp?). He informed us that he is actually employed by a

Very nice and friendly staff speaking English. Spacious rooms, we had a family room and it was children friendly. All in all it deserves more than 2 stars. The location is in the industrial area and breakfast could have been more versatile

Nous sommes allés un dimanche et de ce fait les bus ne passent pas souvent. Pour le prix correct dans l ensemble.

호텔은 매우 편안하고 어린이와 함께 시간을 보낼 수있는 다양한 시설 : 핑퐁, 아기 발, 실내 게임. 11:30 ~ 15:30 사이의 매우 조용한 수영장. 직원들은 신중하고 유쾌하며 매우 즐겁습니다. 호텔은 매우 깨끗하고 일부 홀리데이 메이커는 아침 식사를 포함하여 모든 것이 허용된다고 생각합니다.

La Corniche is a very pleasant hotel overlooking the sea, fairly central to Toulon. The hotel staff were extremely welcoming and friendly, the room was small(ish) but clean and had everything needed for a short business trip. Breakfast was very nice (continental and cooked available). Overall, I thought La Corniche was a good hotel in the 3 -4* bracket. I would stay here again on my next visit to Toulon for business or pleasure. Many thanks for your hospitality.

Comment avoir un tel potentiel : un emplacement privilégié au bord de la mer, un bâtiment avec une histoire, un jardin de qualité. Et le gâcher avec des prestations indignes du lieu : peinture qui s’écaille, volets roulants qui ne marchent pas, chambres défraîchies et pas rénovées depuis longtemps. Les chambres sont de taille correcte, propres avec une bonne literie, et le personnel a l’accueil est sympa. Une bonne rénovation et on pourrait avoir un top hotel.

좋은 위치, 편리한 교통 및 근처에 주차장이 있습니다. 불행히도 엘리베이터가 없습니다.

Idéalement situé juste derrière la gare de Toulon, quartier calme. L hôtel est propre et neuf, les chambres sont spacieuses et lumineuses. Et le top du top revient à l accueil, j ai rarement été aussi bien accueilli. Si vous allez sur Toulon c est l endroit idéal pour passer votre séjour.

우리는 캠핑카 밴(툴롱 중심부의 해군 막사에 주차된)에 잠시 들른 후 호텔에서 계획되지 않은 4박을 했습니다. 여권 포함해서 모든 개인 소지품이 도난당했습니다. 우리가 가지고 있던 것은 우리 작은 개, 그의 음식과 먹이 그릇, 그리고 우리가 입고 있던 옷뿐이었습니다. 우리는 저녁 늦게 호텔에 도착했고(예약 없이) 여전히 완전한 충격을 받았습니다. 우리는 지하 주차장에 손상된 밴을 안전하게 주차할 수 있었고 리셉션으로 향했습니다. 거기서 우리는 훌륭하고 매우 이해심이 많은 Kevin을 만났습니다. 그는 우리가 그날 밤 잠자리에 들기 전에 필요한 모든 것을 갖추고 있는지 확인했습니다. 다음날 아침, 우리는 마요르카로 향하는 계획이었기 때문에 엄청난 양의 관리와 물류를 가지고 있었습니다. 그리고 이것이 우리가 사무엘을 만났을 때였습니다. 나와 파트너가 사무엘에게 문서를 인쇄하고 우리를 대신하여 의사 소통하는 데 도움을 요청하는 데 도움을 요청한 것은 수없이 많았습니다. 우리 프랑스어는 그다지 좋지 않고 팀의 영어는 훌륭합니다! 그는 우리를 돕기 위해 계속해서 나아갔습니다. 그와 팀이 매우 바빴음에도 불구하고 아무 문제가 없었습니다. 우리는 머무는 며칠 동안 Bernard를 만났고 그는 또한 도움, 명랑함 및 전문성을 보여주었습니다. 그는 우리가 함께 영국으로 돌아갈 수 있도록 서류 작업과 개 곤충 치료를 도울 수 있었던 호텔 근처에서 우리를 위해 좋은 수의사를 찾을 수있었습니다. 우리는 Kevin에게 매우 감사합니다. 환상적인 서비스와 도움에 대해 Samuel과 Bernard. 그것은 매우 스트레스가 많은 경험을 한 후 우리에게 큰 차이를 만들었습니다. 우리의 상호 작용의 대부분은 사람들과 있었지만 전체 팀이 정말 잘 협력하고 매우 조직적이라는 것을 알 수있었습니다. 그들 사이에는 좋은 관계가 있습니다. 모두에게 감사합니다. 우리는 너무 감사합니다. 우리가 오랫동안 경험한 최고의 환대와 친절입니다. 계속 빛나세요!