이비스 버짓 이타귀

All the facilities are new, shower water is fanatic, people are very nice

Too small room,no good

Nice place

作為經濟型酒店，睡一晚還是不錯的。

The staff were helpful and accommodating, the rooms were neat and tidy and the meals provided were excellent introduction to colombian cuisine. The view of the city especially at night was amazing. The point of improvement is on phone service to contact if there were issues. Hotels. Com and i , tried to contact the hotel by phone and email but there was no prompt response. However id still give the staff and premises 5 stars. The security staff also made safety and customer service a premium experience.

The room is small, cramped and this includes the bathroom. There is no amenities! Do not expect a refund if you have to check out early. The breakfast is dismal because they recycle leftovers from the previous day. I will not stay at this hotel again. ******* does nothing to help resolve my issues and complaints with this hotel. I was not able to talk to a live person at ******* and had to rely on a chat feature. Unsatisfactory customer service.

Front desk staff ranged from borderline rude and inefficient to excellent (most were in the latter category). Beds are quite hard but acceptable. Rooms are small and very basic, which is to be expected. The location is excellent, connected to the Itagui metro station and Mayorca shopping centre. I would stay there again.

Check in is very slow. The past few times I’ve stayed here it’s been the same situation: 1 employee at the counter and a line of 5-6 people waiting to check in . On top of that the staff always lacks good customer services skills .

The staff there was very courteous and hotel was very clean