The lady staff that welcomed us to the hotel on our arrival was very polite and professional , can’t be said for the gentleman(not so much of a gentleman) that was working on our second night. We arrived back from the town and reported again that unfortunately my roommate couldn’t sleep due to the room being so close to the main road. We asked if we could swap rooms and he point blank said a very sharp “NO!” , then during our conversation he was dismissive and said “ well you could sleep last night but this one you can’t ?”. We literally disengaged in the conversation , asked for some towels and as we’re walking to the stairs I could hear him commenting on French a very negative remark about us ! Didn’t had the decency nor professionalism to allow the clients to leave the site to be so unreasonable! I’ve commented so he could hear that I understand French as well in French ! I will NOT recommend this hotel because of this gent attitude , lack of professionalism and decorum ! If a client complaints about noise and you have available rooms you should solve the situation not leaving for next day nor even being unprofessional! I’ve worked in hospitality since my teen years and not once I treated a client like this “gent “ did !
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