Park Chalet, Shahdag, Autograph Collection

very good hotel, super clean and friendly staffs. highly recommending to all

As always the best

Shahdag滑雪場酒店中，體驗很棒的一家。酒店設施完全符合五星級，酒店服務也是很不錯！內含室內恆温泳池、俄羅斯和土耳其桑拿。酒店餐廳的環境超極棒！我們入住的山景陽台房，強烈推薦！入住當天剛好趕上第一場雪！

I highly recommend this beautiful hotel as a guest. I stayed this hotel 2 years ago but this time they change everything. Staff are very nice and very responsible. The receptionist Svetlana and Tural was very nice and also I got Balinese massage with Yulista who is the best in the world. She make me very very happy after ski. My all body become very relaxed, she is very professional and very polite. I highly recommend her massage you all. And also I like their breakfast, a lot of options and fresh products! I love it

Was an amazing experience the receptionist made us feel welcomed forgot his name starts with an E. Got us an amazing room as well. The staff at Aspen Restaurant was amazing helping with my birthday experience and the great hospitality and food. The guys at Aspen bar was also amazing with their great cocktails. Highly Recoomend this hotel with the rooms especially with the balconys

Amazing hotel! Great location and atmosphere! Very friendly staff too, really helped us all out. Special thanks to Ibrahim and his support! Really enjoyed the spa and the food selections in the all day dining. ………………………………………………………………..

Aspen Grill Visit 1 Steak was half cooked - one half cooked, other half raw and cold. Waiter missing to rectify, then disinterested. Visit 2 Forgot one persons main, finally brought it after dessert. Ribeye steak cooked well but bad quality meat. No apology for missing persons main. We meet with the management to discuss issues assured they will be rectified. Visit 3 Improved but left drinks at side of table so we had to serve ourselves. Baked potato arrived with unidentifiable meat in it. Told meat was pork. Later told meat was not pork. Baked potato had no warning on the menu there was any meat in it at all. Visit 4 Excellent food. But we’re informed baked potato has pork which cannot be removed. After not ordering it we’re advised it is not pork. They truly are clueless. Visit 5 Assured there would be a vegan dish available for our friend. Upon arrival waiter unable to assist and suggests pasta with mushrooms or salad. We order dips, a salad starter and a steak tartare starter. Pasta main and three steak mains and a burger as well as some side dishes. Asked for cold water, it arrives room temperature. Food arrives in the following order: - Dips - Salad and pasta - Steak tartare - Vegetable sides and burger - Steaks which are blue/rare and room temperature in the middle (ordered medium rare) Upon complaining about the steak we are told the middle is temperate. They are not medium rare as ordered but this is not acknowledged. They agree to recook one steak which results in it being cooked properly but tough meat. The others are not replaced. No excuse for the order the dishes arrive in and having cold side dishes with the delayed mains. Or having to eat a starter with the main course. Head chef advises us after we have all eaten he had a dish prepared for our vegan friend, waiter completely oblivious. I ask for the bill. It is finally provided after 45 minutes and asking THREE times and they have the audacity to CHARGE for two badly cooked uneaten and very expensive steaks. Absolutely livid. They have a few excellent chefs and waiting staff. The rest are completely untrained, I don’t think they even know what a restaurant looks like and they have no place in any kind of customer service whatsoever. If you are lucky you can have an excellent meal but most of the time you will have endless issues with no ability or desire to rectify them. Such a shame the place has potential but is staffed by completely incompetent, argumentative and ineffective staff. DO NOT TOUCH THIS PLACE.

Honestly beyond expectations by a mile. The staff are super friendly and over accommodating, the facilities are superb.. special thanks to Khayala in reception.. the entire experience was so great. Coming from Dubai where everything is OTT, it takes some beating, but Park Chalet do it with aplomb. Big thank you to all the staff. We will be back soon. 😍💥

Excellent hotel. Staff was very friendly and helpful. Breakfast in hotel had very good choice. For dinner we went to Scalini restaurant which had yummy food and lovely staff. would love to go again. :-)