쿠루네갈라 Sathosa polgahawela 근처 호텔

Horrible Service and an absolute SCAM!!!!! Would rate 0/5 stars but the minimum is 1/5 we can put. We had a booking for one night for a total of 45$. Even though it says that check-in ist from 4pm on, you are not allowed to even enter the street to the hotel or the hotel. Check-in refers to the room and NOT the hotel area! We arrived at 1pm and were not allowed to enter the hotel area to watch the elephants which have a bath time from 2-4pm. We did not want to go to the room, just stay at the lobby/watching area until the room is ready. We were stopped at the Main Street saying we are not allowed to enter the area, which is not written anywhere in the hotel information or booking area!! Then suddenly they (the men controlling the entrance and a police officer) said we are allowed to enter the street/hotel area if we buy a ticket for a total of 15$ which we obviously did not do. What a scam....also we called the hotel twice and they said the same thing. If this was written somewhere, the clients/guestes can prepare and decide wether to go and pay or not, but as it was written nowhere we were shocked and absolutely disappointed of this scam. Also the locals told us that the hotel is just about making money and not at all about the elephant's wellbeing...you can watch the elephants bath for free in other areas of Pinnawala, which we then did. As neither the hotel nor the employees at the Main Street were nice or willing to help us, we absolutely do not recommend to stay here. Horrible experience and we then cancelled and went away from Pinnawala.

주요 도로를 따라 언덕을 올라가는 매우 아늑한 강타로 편리하지만 꽤 있습니다. 직원들도 손님을 환영합니다. 이전에 Heritance Kandalama에서 일하는 레스토랑 매니저는 다음 목적지가 거기에 있다는 것을 알았을 때 Kandalama에 있는 그의 이전 친구에게 우리를 소개하는 데 매우 친절합니다. 호텔 매니저는 또한 우리에게 호텔에 대한 여행을 제공하여 이 시설에 대한 흥미로운 역사와 이야기를 들려줘서 이 숙박을 더욱 즐겁게 만들었습니다.