리리뷰어3박 결제하였으나 2박 투숙하고 친정아버지의 급작스런 별세소식에 1박은 포기하고 급히 귀국했고,,
이런 사정을 얘기하고 1박부분 환불을 부탁드려보았으나 짤없더군요,,
세계적인 체인호텔인 하얏트호텔인데,,
비록 임박한 1박을 취소했고,,
기존 호텔 정책은 이해하지만,,
이런 일생에 한번 있을까말까한 특별한 상황을
인도적 차원에서 해결해줄순 없었을지
아주 많이 실망스럽고 많이 아쉬웠습니다,,
사정을 얘기하니 예정되었던 다른 호텔은 흔쾌히 무료취소
해주더군요,,
하얏트도 그렇게 해주었다면 무한 감동이고 역시 이름값 하는구나 하고
기억에 많이 남을 숙박지가 되었었을텐데,,,
하얏트콴탄은 객실빼고는 식당이고 리셉션이고 다 야외와 접해있어서
건기인 7월말 날씨에 투숙했는데 너무 더워서 좀 힘들더군요,,
시설이나 바다와 접한 위치, 주변식당도 접근성이 좋아서
그런면에선 좋았습니다,,
I paid for 3 nights, but after staying for 2 nights, I gave up on staying 1 night and returned home in a hurry due to the news of my father's sudden death.
I tried to explain the situation and ask for a refund for one night, but there was no solution.
Hyatt Hotel is a global hotel chain.
Even though I canceled my impending one-night stay,,
I understand the existing hotel policy,,,
A special, once-in-a-lifetime situation like this
Couldn’t it have been resolved on a humanitarian level?
I was very disappointed and very disappointed,,
When I told them about the situation, they happily canceled the other hotel I had planned on for free.
He did it,,
If Hyatt did the same, I would be extremely touched and think it lives up to its name.
It must have been a memorable stay,,,
At Hyatt Kuantan, except for the rooms, the restaurant and reception are all adjacent to the outdoors.
I stayed at the end of July, which is the dry season, and it was so hot that it was a bit difficult.
Facilities, location facing the sea, and nearby restaurants are also easily accessible.
It was good in that respect,,
더 보기