Location is 4/5 since it’s near Jalan Alor (famous street market/food hub) and other famous places in KL. Service is poor. The receptionist was not accommodating and rude not only on the first meeting but even on subsequent encounters on the desk lobby. No toiletries were provided and the bed is hard on the back. Hot shower was broken and not working. The internet is poor and slow. Room telephone and lobby telephone can’t make outside calls in case you want to make an outside emergency landline call (e.g hospital) Please work on all of these concerns. The female cleaner, however, was kind.
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