At EUR500+ plus per night which had to pay we encountered the following unacceptable conditions: - spa: the spa area was completely overcrowded and there was no opportunity to use the facilities other than the pool. People were literally occupying the entire relax area with their towels but it was completely empty (reminded me of all inclusive hotels in Rimini) Sure you can decide to squeeze into the tiny sauna with 5 strangers but again keep in mind the price you have to pay for this. You can get the same experience for 20 dollars in any mid-scale fitness studio. - restaurant: we spend 2 evenings there and at check in they told us that the restaurant we wanted to eat in had no capacity at 8 and the only option would be to go at 6:30. we agreed, only to see a half empty restaurant for the entire evening (we stayed until 9:30). Anyway, we thought maybe people didn’t show up and its not there fault. The next evening we wanted to eat in their second restaurant and this time they said the same. We decided to sit in the bar (which is nice) and just wait until something is free. To our surprise (not) many table were free but they would nevertheless not let us eat there! Just imagine this, you paid what you paid to stay in that hotel and they dont want to serve you food because they want to limit capacity so that they can manage all guests to their satisfaction - but the very same day you have seen this hotels approach to its spa. It was a complete disappointment, there was no one who offered a solution or an appology. This hotel gets 2 stars from us because some of the staff was very friendly, the bar was nice and the beds were extremely comfortable. Dont go there if you want to eat and relax.
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