호텔 인디고 가루이자와, IHG 호텔(Hotel Indigo Karuizawa)

本次日本旅行特別印象深刻的酒店，在輕井沢算很新，房間夠大，整個酒店設計感十足，健身房是定製器械，床品，衞浴消耗品舒適性滿分，服務再➕1分。最後一天早班JR，酒店早早打包了早餐，準時叫了計程車。性價比超高。交通方便，班車五分鐘。打車1700日元。早餐很適合中國客人。

酒店很新，班車定點來回於車站和酒店，出行便利，服務周到，特別是餐廳的服務特別棒，浴場也很好泡池多，有室內室外，下次有機會還會來住。

酒店燈光光猛 簡潔乾淨 用品齊全 員工每一位都好有禮貌 會馬上打招呼 所有設施都很新 眼見酒店有三幢客房樓 被安排了最遠的一幢 有點不方便🥲 離餐廳、溫泉區及大堂都很遠 晚餐自費在酒店餐廳品嘗 西式為主 價錢親民 額外加購了早餐 早餐都是以自助形式 西式和日式都有 選擇不多但大部分都好吃 浴池偏細 女湯有一個室內池和一個室外池 亦有桑拿 中規中矩沒有特別喜出望外 輕井澤outlet 有免費shuttle bus 班次不多 官網有接駁巴士資訊 要留意確實時間啊 車程5分鐘內就到達 附近有一間seven便利店 尚算方便

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappoin**ent as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

Very very new, nice and comfortable hotel with 5 stars. Private and peaceful environment. Nice bubble bath. Yummy breakfast. Well customer service. But only limited shuttle bus service. Total highly recommend. 

輕井澤的新酒店，環境挺漂亮。吃飯套餐不太人性化，小孩和大人套餐一樣，必須三人一起點，導致剩了很多。

非常滿意的酒店，意大利餐廳的牛排和披薩也非常好吃。服務很到位，温泉很舒適，去奧萊的來回班車也安排的很好。是會選擇再次入住的酒店。

非常贊，酒店有車站來回的接駁車，還有列車時刻表，非常有用 房間很大，景觀做的很好，早餐非常豐富，這次温泉沒時間去體驗 沒有接駁車時需要自己打車，大致5分鐘早上1700日元