지아눌리스 - 그랜드 베이 비치 리조트 - 어른만

Just got back from my 3rd visit to this gem of a hotel. Even when full it never seems crowded as there are so many places to relax and a lot of rooms have their own sunbeds. What really stands out at Grand Bay is the staff; as mentioned in other reviews they go above and beyond, and I can't mention just one or two names as they all deserve a mention. This year I had to go all out for the best room with sea view and private pool, just stunning. Really hope to be back in the future.

We arrived in the afternoon and received a warm welcome at reception. The receptionist offered to look after our cases and for us to go straight into the dining room to have our dinner and a drink. After we returned we were informed that we’d been upgraded (seems to be a pattern of this) We were told that we’d now be staying in a double room with a private pool for the adjoining rooms and ourselves to share. We stated that we’d already upgraded on the TUI site to the seafront room, for £56, but we were told that this was impossible and they’d take us to the room. Whilst in the room and feeling very unhappy we found the invoice of our upgrade and returned back to reception. We were encouraged to relax and have a drink and they’d look into our upgrade. Eventually taken to the seafront room. Our first impression of the room was it looked amazing. When you stay there for a week and look closer there were a few faults. You can’t use the bathroom mirror due to steam after having a shower. The air con was extremely dusty and the balcony windows weren’t cleaned. The cleaners each day change your towels and make the beds. They also empty the soiled toilet tissue bin, but they only mopped the floor once. I am allergic to many foods including nuts. There aren’t any allergy warnings for the food served. The food is hit and miss. Luckily we’d brought snacks with us to eat. The staff work very hard in the dining room and ensure you have everything you need. We were unlucky with the weather as it was extremely windy and cold in the mornings and of an evening. The pools were freezing and aren’t heated, so we couldn’t swim. None of the rooms at the front (garden view) or the seafront rooms get any sun during the day, so people who have their own reserved sun beds on their rooms terrace, take the other sun beds on the sunny side. We managed to get sun beds by the pool or beach each day, but I’d imaging this would cause a problem during high season. The evening entertainment wasn’t great tbh. There was a violinist, a saxophone player another night and a DJ. Luckily we met some great people staying there, so we all made the best of it. The hotel is very remote with only a few souvenir shops, a supermarket and a couple of bars that serve food, but a lot were closed due to the end of season. If you enjoy more to do whilst on holiday, this location is very quiet and wouldn’t be for you. We wouldn’t return back to the hotel s we’ve stayed in better hotels and locations.