더 모린(The Maureen)

Staying at The Maureen had been the worst experience staying at Kolkata. This stay was booked by me during the last minute. Franky speaking Hotel is very nice and a boutique Hotel at the heart of Baguiati near to Raghunathpore Junction. Aura created at the Hotel ***** with the cleanliness inside the Hotel are at par! However when it comes to service, these guys are really pathetic and mis-behave with the guests. I requested for 2 hours extension because I was waiting for my air ticket confirmation on which they behaved really bad and stated that their check-out time is 11 am and they already allowed me for an hour to stay till 12 pm. Check-out time mentioned on the desk was 12 pm and I got a call at 11:45 to vacate the room immediately since they have guests waiting at the reception and the bookings are full so they can't accommodate me even for further 5 minutes. Unfortunately I had to check-out sharp @ 11:59 am since they sent their person to lift my luggage as it is. I had to pack my bags improperly due to their behavior. I left luggage at their cloak room and left from the hotel during the sunny summer. I got to know @ 1 pm that my return tickets are available only on next day so I had to re-checkin at the same Hotel and again had to submit all my papers for re-checkin for which they took 1+ hours and to my surprise I got the same room which as per them was already booked for the day. Thus, if anyone expect some kind of courtesy from the Hotel, they should atleast avoid this during their travel. I have one more incident to share with this property. During my stay they had been running an offer in accordance with a campaign through IDFC First Bank whereby they were supposed to provide 50% discount on their restaurant bills. To my surprise their reception staff was unaware of the offer and unfortunately they refused to provide me with this offer stating I haven't informed them well in advance that I will avail the offer though they had been intimated when the staff came to ask if I need anything and if he can arrange for the Invoice (so do they reduce their offerings if discount is allowed). Guys beware!!! RIC Hotel Staff, suddenly during the accounting, I got your Invoice in hand when I recalled my experience with you and when I saw the words at the bottom of your Invoice "We will appreciate your Feedback", I got bound today to share the feedback with you through this platform. Thank You for Hosting Me!!!

Perfect place to stay in Kolkata, previously I stayed here two year back and after two years too expensive remained same, well maintained hotel , preferably I would like to mention kindness of receptionist she is doing great job, overall I enjoyed stay

Nothing to say about the stay room and behavior of each nd every staff of the hotel. It was great being there. Exelent room service , ***agement and environment tooo….Special thanx to the front office unit for making my stay worth it. Special thanx to Samir, Ritambar, Shoaib, Gourav, Firoz and Biswanath Kundu. The whole team make sure that each single guest make their stay comfortable… ⭐️⭐️⭐️⭐️⭐️

We booked the banquet of "The Maureen" for the Marriage reception on 15th Dec 2023. It was an amazing experience. The even was well coordinated, beautifully ***aged and the staff was extremely cordial towards the 250+ guests who attended the function. Apart from the sanitation , hospitality , the food was just the icing on the cake. Very satisfied indeed and this arena is highly recommended for such gatherings.

Hospitality, Food, stay, Ambience everything is awesome. highly recommended for family trips. I'll surely stay here on my next trip to Kolkata.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist Sudeep and Jaya. Food was good and great value for money and service was attentive and efficient. One suggestion please make Sambar more sweeter. Thanks for good service.

The stay was great and comfortable and food was great.. The staff was very friendly and helpful. The room sheets were very neat and clean. The bathroom was well mentained and clean with all necessary items. Thank you for the great experience.

Excellent staff and service in a cozy place. Restaurant is very good even for a vegetarian and Jain type food. Sudeep and Jaya at front office have been very cordial in dealing with every requests. Took care of extra person easily with extra bed.

Hotel is clean and neat. Staff is also friendly. The food is good too. Sudeep Gangulyji is extremely nice and helping nature. All the people from helpers to cleaners everyone is good here and they assist you. We enjoyed our stay here and will be back again.