가젤레 인터내셔널 호텔

Good customer service skills

The hotel did not present well . It’s expensive so I would expect a lift , there isn’t one . There is a building site happening in the front of the hotel . I was given the furthest room on the top floor …no view what’s so ever ( even though lots of empty rooms face the sea ) with lots of lovely steps. The room key worked once but then didn’t so my old legs had to go back down again . Wifi code not given on check in , ok I’m a big boy , I called and got it over phone . However 5 minutes in it logged out and ….. yes , you need a new code !! Why do hotels have such a system ? Then I wanted a beer , so I went to restaurant but told I had to sit outside as restaurant only opens at 6pm !!! It was empty and nicely air conditioned but outside I go outside !! Yes, I should have walked but few options so I stuck it out .. eventually me sweating profusely abd constant requests to sit inside worked and they let me in . I go to restaurant . The place is a building site with saws and hammers going but I wanted a beer . 4 pm and it’s hot , hot , hot !! I go inside to be told that the place is closed abd I need to sit out side … I did , I needed a beer … I kept asking to go inside and after I turned into a sweaty mess , they finally let me in … some staff acted grumpy that I came inside before 6pm . The room is as far away as they could make it with no view and there are many empty rooms with sea views and … there’s no lift !! I’m on top floor , it’s humid and there’s no lift !! This place charges like a 4 star but is no where near . 3 star is pushing it . Toilet is stained and corroded , shower is cheap and leaky , floor is dirty stained . Beds are hard and cheap . Wiring is loose and hangs from tv .see photos Then at check out they failed to give my room an early morning call at 430 am to catch a flight … fortunately I realised that this service was probably beyond them and set my own alarm . The ride to the airport was on time and plesent In summary my stay was quite disappointing and I do stay in really back water places in png a lot , they always seem to make the most of there natural beauty or simple decency and friendliness of the staff ….here that’s painfully lacking . It’s not a staff issue , it’s management.

Hotel has good food but please be aware that there is no hot water, not even warm water on most mornings and evenings. Plus the staff on duty of 2 men, watched me carry my own have suitcase down the stairs when I checked out. For business travellers, you are only allowed a certain amount of WiFi each day. I tried to speak to the duty manager and they never showed up. The rooms are basic and there is an AC restaurant which the other hotels in town do not have. You need to be prepared for the cold showers and limited amount of WiFi.