호텔업은 이익에 너무 치중해서 진정한 목적에 대한 관점을 잃었습니다. 훌륭한 호텔을 찾는 것은 드물지만, 재밌는 것은 매우 나쁜 호텔이나 나쁜 호텔 경험을 찾는 것은 드뭅니다. 코친의 님라나 타워 하우스는 우리 가족에게 나쁜 경험이었습니다. 저는 5월 13일부터 15일까지 2일 4인용 패밀리룸(킹사이즈 침대 1개+퀸사이즈 침대 1개)에 엑스트라 베드를 예약했습니다. 웹사이트와 다른 플랫폼에서 세부 정보를 확인하고 매니저 운영 담당자인 비니타 비자얀 씨에게 직접 전화한 후 3주 이상 미리 예약했습니다. 예약은 가능하다고 했고 나중에 예약해도 같은 시설을 보장할 수는 없다고 했습니다. 예약은 3인에 대한 전액 결제로 온라인으로 진행되었고 엑스트라 베드 요금은 도착 시 호텔에 지불해야 했습니다. 여행 며칠 전에 예약을 재확인했습니다. 건물이 리노베이션 중이라는 사실을 전혀 알지 못했고 알려주지도 않았습니다. 5월 13일, 폴라치에서 여행을 마치고 오후 4시 직전에 호텔에 도착했을 때, 호텔이 수리 중이었고 우리를 바로 맞이하거나 안내해 줄 직원이 보이지 않았습니다. 리셉션처럼 보이는 곳으로 들어갔지만 아무도 보이지 않았고, 더 들여다보니 매니저인 여성이 사무실에서 시스템을 작업하고 있었습니다. 저는 자기소개를 하고 주차와 짐에 대한 안내와 도움을 요청해야 했습니다. 15분 후에 체크인을 했습니다. 저는 심지어 2일치 추가 침대 요금까지 지불했습니다. 방으로 이동하는 동안 모든 방이 리노베이션 중이었습니다. 우리 방만 준비된 듯했습니다. 매니저는 수영장에 대해 물었고 수영장도 리노베이션 중이라고 말했습니다. 기본적으로 방에서의 식사나 식사 공간을 제외하면 호텔의 나머지 부분은 사용할 수 없었습니다. 매니저에게 대면하자 그녀는 우리에게 알렸고 웹사이트에 업데이트되었다고 말했습니다. 둘 다 사실이 아니었습니다. 저는 다시 확인했습니다. 그녀는 보상이나 설명조차 하지 않았습니다. 그때 우리는 화가 나서 명백한 사기에 대한 보상을 요청했습니다. 그녀는 사과하지 않고 거의 무관심했습니다! 간단히 말해서, 우리는 우리의 편안함을 스스로 돌봤습니다. 나는 환불을 주장했고, 시간 제한 없이 약속되었습니다. 우리가 머물렀던 날과 그 다음날에 엑스트라 베드에 대한 환불도 제공되었지만, 매니저는 메일로 약속을 거부했습니다. 다음날 아침, 즉시 지불이 불가능했기 때문에 환불에 대한 공식적인 메일을 받았지만 아무것도 없었습니다. 주장한 후, 1일 환불을 약속하는 짧은 메일이 전송되었습니다. 우리는 오전 10시 30분에 체크아웃했습니다. 약 2일 후, 1일 + 2일 엑스트라 베드 요금 환불이 이루어졌습니다. 머무는 동안 우리를 편안하게 해주려는 노력은 전혀 없었습니다. 아침 식사는 맛이 없었고 묽은 스크램블 에그와 함께 그저 평범했습니다. 분명히 다시는 Neemrana 브랜드를 믿지 않을 것입니다. 아름다운 부동산, 끔찍한 관리.
원문 보기Google로 번역됨
숙소 답변: 친애하는 손님, 코친에 있는 The Tower House 유산 비호텔 호텔에서의 최근 숙박에 대한 귀중한 피드백을 공유해 주셔서 감사합니다. 투숙 중 불편을 끼쳐드려 진심으로 사과드립니다. 호텔 매니저인 Vinitha Vijayan 씨와 피드백에 대해 논의한 결과, 고객님께서는 대형 더블 침대, 싱글 침대, 별도의 탈의실, 사물함, 미니바를 갖춘 저희의 가장 웅장한 스위트인 1층 객실인 Mateu를 예약하신 것으로 알고 있습니다. 욕조가 있는 이 스위트의 욕실은 인접한 호텔의 수영장을 마주보고 있습니다. Vijayan 씨는 1층에서 리노베이션 공사가 진행 중이라는 사실을 알려드렸고 방해를 피하기 위해 1층 객실을 예약하도록 도와주셨다고 알려주셨습니다. 당시에는 수영장에 대한 예정된 리노베이션이 없었습니다. 또한 수영장 유지 관리 및 1층 리노베이션에 대한 정보가 저희 공식 웹사이트에 업데이트되었습니다. 또한, 이미 언급하셨듯이 2024년 5월 14일 체크아웃 후 1박 숙박료와 2박 엑스트라 베드 요금을 환불받으셨습니다. 귀하의 의견이 기록되어 호텔 관리자와 나머지 팀원들과 공유되었음을 알려드립니다. 당사는 의사소통을 개선하고 게스트에게 다가올 유지 관리 작업에 대해 명확하게 알리기 위해 최선을 다하고 있습니다. 또한 더 큰 게스트 만족을 보장하기 위해 제공하는 서비스와 시설을 개선하기 위해 노력하고 있습니다. 신선하고 기억에 남는 경험을 제공할 수 있는 또 다른 기회를 주시기 바랍니다. 따뜻한 인사, Neemrana 팀 feedback@neemrana**********
traveltalesofales
투숙일: 2025년 11월
커플
8.0/10
아주 좋음
작성일: 2025년 12월 3일
Neemrana Towerhouse is one of those rare finds where history whispers from the walls. This 17th-century Portuguese colonial mansion sits right across from Kochi's iconic Chinese fishing nets, and the moment I stepped through the scallop-walled entrance, I felt like I'd walked onto a ship frozen in time. What makes this place special is how Neemrana has restored it. They haven't tried to turn it into a modern hotel wearing heritage as a costume. This is the real deal—high wooden ceilings with chandeliers, antique four-poster beds, heritage furniture that's actually comfortable, and enough old-world charm to make you forget what century you're in. The common areas are captivating, with a gorgeous courtyard, peaceful reading lounges, and a refreshing pool that's perfect after a day of exploring Fort Kochi's narrow lanes. The vibe here is more intimate heritage home than conventional hotel, which I loved. There are only around dozen rooms, each named after prominent historical figures and designed differently, so no two stays are the same. It's definitely not for everyone—if you need ultra-modern amenities or are bothered by quirks of old buildings, this might not be your cup of tea. But if you want to experience authentic Fort Kochi while staying in a piece of living history, this is your spot. LOCATION: The location is absolutely unbeatable. I could literally see the Chinese fishing nets from my window—they're right across the street. Everything in Fort Kochi is walkable from here: St. Francis Church, Santa Cruz Basilica, Kashi Art Gallery, the Dutch Cemetery, and dozens of excellent cafés and restaurants are all within 5-10 minutes on foot. The water metro station is nearby too, making it super convenient to explore other parts of Kochi. DINE + DRINK: The in-house restaurant serves South Indian cuisine with a few Continental dishes thrown in. The breakfast was not too bad, and can certainly do better in terms of quality. But honestly, with Fort Kochi's incredible food scene steps away, I didn't mind stepping out. The hotel doesn't serve alcohol, which wasn't an issue for me, but worth noting if you're expecting cocktails by the pool. On the negative side, Service at the restaurant can be slow, particularly during breakfast when the kitchen seems overwhelmed. ROOM: I stayed in a nice room on the top floor , so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW:No view as it was almost windowless, but has a lovely sit-out attached to it with the view of the pool and gareden ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM:Good sized bathroom with a Stand-in shower; TOILETRIES: OK quality toiletries, bring your own! FACILITIES: No Gym on site, but they have a lovely Balinese style swimming pool that is gorgeous and great for a quick dip or a peaceful aqua-lounging! SERVICE: Frien
번역
숙소 답변: Dear Guest, Thank you for taking the time to share such a wonderfully detailed and evocative account of your stay at The Tower House non-hotel hotel in Cochin. Your review beautifully captures the spirit of this 17th-century Portuguese colonial retreat, and we are truly delighted to know that the heritage charm, unique architecture, and lovingly preserved character of the mansion resonated so deeply with you. It is heartening to hear that the moment you stepped through the scallop-walled entrance, the ambience transported you to a world where history gently whispers through the walls. We are glad that you enjoyed the authentic old-world charm reflected in the high wooden ceilings adorned with chandeliers, antique four-poster beds, individually curated rooms, and the distinctive common areas—from the peaceful reading lounges to the tranquil courtyard and the refreshing Balinese-style pool that offers a perfect respite after exploring the vibrant lanes of Fort Kochi. We are equally pleased to know that your first-floor room offered the comfort you were seeking, with a well-functioning air-conditioner, a cosy bed, a spacious bathroom with a stand-in shower, and a charming sit-out overlooking the pool and garden. Your remarks about the Wi-Fi connectivity, Smart TV features, and overall room amenities are much appreciated. Your appreciation for our warm and attentive team members, including the front office team and our manager, truly means a lot to us. We are delighted that their genuine care, friendliness, and prompt assistance made you feel well looked after throughout your stay. The unbeatable location—right across the iconic Chinese fishing nets and within walking distance of Fort Kochi’s historical and cultural landmarks—indeed adds immense value to the Tower House experience, and we are glad this enhanced your stay. At the same time, please accept our heartfelt apologies for the breakfast experience not meeting your expectations. Please rest assured that your valuable observations have been shared with our Chef at the property as well as with our Corporate Chef. They will be taking the necessary steps to enhance the breakfast spread, refine the flavours, and streamline service efficiency. While our team always strives to procure the best-quality ingredients and always ensure to provide freshly prepared meals and offer attentive service, we are committed to ensuring that your next dining experience is much more satisfying. We truly look forward to welcoming you again at The Tower House and we would also be delighted to host you at any of our other Neemrana properties across India whenever your travels bring you close. Warm Regards, Team Neemrana feedback@neemranahotels.com
Megha S
투숙일: 2025년 10월
커플
10/10
강력 추천
작성일: 2025년 11월 21일
It was our 6th Visit to the beautiful city of Kochi and this time we decided to stay at Fort Kochi at one of Neemrana’s coastal flagship! Our stay at The Tower House was soft Serenaded & Serenity & everything in between! (A five night stay turned to a week long escape!) Mr Arun, the property manager is a soft spoken gentleman who takes pride in managing his team and the heritage property! He is very attentive to all your requests/needs and is accessible almost 24/7! Thank you for your efforts! Ms Shabana, at the reception is warm, courteous & attentive to every word you say! She was very patient with our requests and ensured we had a super relaxed stay and a memorable one nonetheless! Thank you Mr Vikas, Head Chef! He is the gastro-hypnotist who will make you crave for his lip smacking delicacies again and again and again! We were too demanding and Vikas Ji ensured we had a different cuisine at dinner every single evening! Be it local coastal flavours to malabari cuisine to chettinatu spices to northern flavours, he made sure we were royally spoilt! Commendable work! Thank you Vikas ji, we will be back sooner! Last and not the least, Bipin & prasanna & their colleagues word tirelessly to maintain this hidden gem and keep it spotless! Your efforts are well appreciated! The location of the property is ideal, right next to the harbour also home to fish market & water metro, it is very accessible to anywhere you wish to go! There are numerous cafés & restaurants within walking distance of the same and the entire fort kochi can be covered by foot! The Rooms are quiet with NO TELEVISION! WiFi is decent and so are the in room amenities! It is a heritage property so comparing it with modern hotels will be a big mistake! (17th Century Manson!) There is a decent size pool which is a perfect place to wear off your stress and enjoy a poolside coffee! (No Cocktails as the property doesn’t serve alcohol!) Overall, next time Kochi comes calling again, Neemrana it is! Thank you once again dear friends, until next time! Namaskaram
번역
숙소 답변: Dear Guest, Thank you for choosing to stay at The Tower House non-hotel hotel during your recent stay at Cochin and for taking the time to share such a detailed and heartwarming review. It is truly special to hear that your five-night plan effortlessly turned into a week-long escape — a compliment we cherish deeply. We are delighted that the charm of our 17th-century heritage property, its quiet corners, and the serenity of Fort Kochi made your stay memorable. Your kind appreciation for our team has been shared with great joy: Mr. Arun, our Property Manager, is indeed dedicated to the comfort of every guest, and your words acknowledging his attentiveness and pride in managing this coastal heritage retreat mean a lot. Ms. Shabana at the reception is thrilled to know her warmth and patience contributed to your relaxed and memorable stay. Chef Vikas is especially touched by your generous praise. His passion lies in crafting diverse and flavourful experiences, and knowing that he could delight you every evening with cuisines ranging from coastal to Chettinad and northern Indian specialties will certainly motivate him further. Our team members Mr. Bipin, Mr. Prasanna, and the housekeeping team sincerely appreciate your recognition of their efforts in maintaining the beauty and cleanliness of this hidden gem. We are also glad to know that the location, the ambience of the rooms, the heritage charm, and the poolside setting added to the overall experience. As you rightly mentioned, The Tower House invites travellers to experience history, authenticity, and quietude — a contrast to modern hotels but a soulful journey of its own. Your encouraging words and your loyalty to Neemrana mean a great deal to us. It was truly a pleasure to host you, and we look forward to welcoming you back whenever Kochi calls again. We would also be glad to welcome you to explore our other properties across India ! Warm Regards, Team Neemrana feedback@neemranahotels.com
SarahChawla
투숙일: 2026년 2월
가족 단위
10/10
강력 추천
작성일: 2026년 3월 28일
Amazing location, wonderful property and superb hospitality, we stayed with our two young children and would highly recommend.
번역
숙소 답변: Dear Guest, Thank you so much for your wonderful feedback following your stay at The Tower House non-hotel hotel in Cochin. We are truly delighted to know that you enjoyed our location, found the property to your liking, and experienced our hospitality at its best. It is especially heartening to hear that you had a comfortable and memorable stay with your young children—your recommendation means a lot to us. Your kind words are a great source of motivation for the entire team, and we will be sure to share your appreciation with everyone. We look forward to welcoming you and your family again soon. Do also explore our other unique Neemrana properties across India, each offering its own distinct charm and experience. Warm Regards, Team Neemrana feedback@neemranahotels.com
Off C
투숙일: 2026년 2월
친구와 여행
8.0/10
아주 좋음
작성일: 2026년 3월 26일
This hotel was a recommendation from friends who stayed here years ago. Its in busy part of the town and we found that a challenge because we like quieter places. But we also realize that this is India. But a lot of the boutique hotels in Cochin are in busy noisy spots. Good tip to use water transport and the stop is very nearby. Our room was a good size and had lots of character. All the rooms are different and this adds to the charm. The breakfast was alright for us but there are cafes and eateries close for a range of cuisines. We also valued the pool and it would be hard to be here without a way to cool down. There were attractions at an easy stroll. Fort Cochin has lots of atmosphere and is a good place to stay for a few days.
번역
숙소 답변: Dear Guest, Thank you for taking the time to share such a thoughtful and balanced review of your stay at The Tower House non-hotel hotel in Cochin. We are delighted to know that you appreciated the character and charm of the property, ***** with the individuality of the rooms. It is heartening to hear that you enjoyed the pool and found it a welcome respite from the warm weather. We are also glad that our location allowed you to easily explore the many attractions of Fort Cochin and that you found the nearby water transport convenient. We understand your preference for quieter surroundings and truly appreciate your understanding of the vibrant and lively nature of the area, which is part of the unique charm of Cochin. Your feedback regarding breakfast has been noted, and we will certainly share it with our team as we continuously strive to enhance our guest experience. It was a pleasure hosting you, and we are grateful for your recommendation. We look forward to welcoming you again in the future. We would also love for you to explore our other distinctive Neemrana ‘non-hotel’ properties across India, each offering its own unique blend of heritage, culture, and memorable hospitality. Warm Regards, Team Neemrana feedback@neemranhotels.com
Lamanilena
투숙일: 2026년 1월
친구와 여행
10/10
강력 추천
작성일: 2026년 2월 23일
This graceful old dowager of a hotel overlooks vibrant Vasco de Gama Square and beyond that, the Chinese Fishing Nets and the sea. Generous rooms and a definite colonial air. It is right in Fort Kochi and all attractions are nearby
번역
숙소 답변: Dear Guest, Thank you for sharing such a gracious and evocative note about your stay at The Tower House non-hotel hotel in Cochin. Your description of the property as a “graceful old dowager” overlooking the vibrant Vasco de Gama Square, the iconic Chinese Fishing Nets, and the sea truly captures the soul and timeless charm of the house. We are delighted to know that you enjoyed the generous rooms, the colonial ambience, and the unbeatable location in the heart of Fort Kochi, with its many attractions just a short walk away. It is always rewarding for us to know that our guests are able to soak in both the character of the property and the unique spirit of its surroundings. Thank you once again for your kind appreciation. We would be absolutely delighted to welcome you back, and we hope you will also explore our other heritage non-hotel hotels across India—each thoughtfully restored and offering its own distinct story, setting, and sense of place. Warm Regards, Team Neemrana feedback@neemranahotels.com
Alison B
투숙일: 2026년 1월
커플
10/10
강력 추천
작성일: 2026년 2월 5일
Good location for sight seeing, range of restaurants and cafes to suit all budgets and the Portuguese fishing nets. Providing tranquility in the beautiful restored and maintained historic building with a nice garden and great pool. Our room was very comfortable. Everything we needed was provided and the bed was so comfortable, we had great night's sleep! Service was professional, friendly and welcoming. Breakfasts was varied and a good range of options and once again the service was very good.
번역
숙소 답변: Dear Guest, Thank you for taking the time to share such a detailed and appreciative review of your stay at Neemrana's Tower House non-hotel hotel in Cochin. We are delighted to know that you enjoyed our convenient location for sightseeing, with easy access to restaurants, cafés, and the iconic Chinese (Portuguese) fishing nets, while also experiencing the tranquility of our lovingly restored historic home. It is heartening to read that you found the room comfortable, slept well, and appreciated the peaceful garden and pool—elements that many of our guests cherish as part of the Tower House experience. We are equally pleased that our team’s professional, friendly, and welcoming service, ***** with the varied breakfast offerings, added to your overall comfort and enjoyment. Your kind words have been shared with the entire team and serve as great encouragement for us. We hope this memorable stay inspires you to explore our other Neemrana heritage properties across India, each uniquely restored and offering its own distinctive character and sense of place. We look forward to welcoming you again at The Tower House or would be glad to welcome you to explore our other properties across India ! Warm Regards, Team Neemrana feedback@neemranahotels.com
Sunitha P
투숙일: 2025년 9월
가족 단위
10/10
강력 추천
작성일: 2025년 10월 11일
We held a family get together for 2 nights at Neemrana tower house and thoroughly enjoyed our stay. Since most of the rooms were occupied by us, it felt like the bungalow was our’s for the duration. The hospitality team led by Vinita and Shabana were super efficient and friendly and all our requests were met promptly. The upstairs hall was set up nicely for our family gathering as requested in advance and the team was ever ready to support us. The food in general was delicious and the Onam Sadhya we had requested is highly recommended. As a large group , we were not always on time for dinner but they graciously waited for our whole group to finish before closing the kitchen. My one suggestion is that the hotel be more senior citizen friendly as in one of the ground floor rooms , the beds were quite high to climb on to and some of the fan/light switches were wrongly located. It was also difficult for my elderly family members to reach the first floor as there is no ramp access or elevator and they had to climb several steps to attend the function in the common area hall.
번역
숙소 답변: Dear Guest, Thank you for sharing your wonderful feedback following your family get-together at The Tower House heritage non-hotel hotel in Cochin. We are delighted to know that you and your family thoroughly enjoyed the stay, and that the bungalow felt like your own for the duration of your stay. We truly appreciate your kind words for our hospitality team led by Vinita and Shabana, who were happy to ensure all your requests were met promptly. We are also glad that the upstairs hall setup met your expectations for the gathering and that you enjoyed the delicious food, especially the Onam Sadhya. It is heartening to know that the team could accommodate your group’s timing for dinner with patience and care. With regard to your suggestion about senior citizen comfort, we would like to inform you that the ground floor room you mentioned has slightly higher bed, and for guests’ convenience, we have provided steps on both sides of the beds. We sincerely apologize for any inconvenience caused to your elderly family members in climbing the steps. As informed by our Hotel Manager, all the ground floor rooms were occupied by your group, and she had suggested arranging the setup near the poolside for added comfort. We thank you once again for your stay and feedback, and we would be glad to welcome you and your family at Neemrana Tower House or any of our other Neemrana ‘non-hotel’ heritage hotels across India ! Warm Regards, Team Neemrana feedback@neemranahotels.com
kathya2010
투숙일: 2025년 1월
커플
10/10
강력 추천
작성일: 2025년 2월 21일
Amid the vibrant energy and lively chaos of Kochi, this hotel is a true oasis, seamlessly blending Portuguese colonial charm with stunning architecture, tranquil spaces, and a spectacular pool. We chose to include both breakfast and dinner, and every meal was exceptional, a perfect balance of local flavors and international cuisine. Loved the afternoon tea and cookies!
번역
guennie3
투숙일: 2025년 1월
커플
10/10
강력 추천
작성일: 2025년 2월 20일
This friendly and welcoming hotel close to the Chinese fishing nets in Fort Kochi is a lovely place to stay for a couple of nights when visiting Kerala. Our room was large and very comfortable with robes, plenty of bottled water, great walk-in shower and a separate seating area. The hotel is so interesting with many areas to relax in. The pool is really good (except for the crows!). The breakfast is quite basic but fine and, though you can get a meal in the evening, I would recommend finding a local restaurant instead for more exotic food. All the staff are helpful and kind. We got a great recommendation for a spa with tuk-tuk arranged for us to get there and back.
번역
Sightsee01589342706
투숙일: 2024년 10월
가족 단위
8.0/10
아주 좋음
작성일: 2024년 11월 4일
Our stay at the hotel was pleasant with equally courteous staff. I was just miffed about the in room snack bar prices which were unreasonable ( Pringle which costs around Rs 115 is priced at Rs 250). I feel a lot can be done in this regard because I didn't understand the exorbitant pricing on it since it's not a preparation item,it's ready to eat as we purchase outdoors. A little price gap of Rs 20-50 is still understandable since you procure it and make it available at the rooms but a surcharge double the price of the item bewildered me since it looked like an unsavory medium to earn the revenue (which is not needed when you have such a beautiful property and amazing staff). 3 stars for the location and ambience with comfort of stay and 1 extra star for great people like Mrs Vineeta,Mrs Shabana,Miss Reshma, Mr David and many more whose name I don't recollect. A special thanks to Mr Joseph for welcoming and escorting us at our untimely arrival and departure due to our late night and early morning flights. I would love to explore other Nemarana properties around the country. Thank you for having us ,best wishes .
번역
MavisDaphne
투숙일: 2024년 9월
가족 단위
10/10
강력 추천
작성일: 2024년 10월 18일
Amazing Hospitality at The Tower House.. the staff are very well trained and helping. They made us feel at home. Thank you Vinita, Shabana, Bipin, Reshma, David, Joseph. The food was excellent and delicious both traditional and continental...The pool was well maintained..