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Unkbeknownst to us, the location is not the best. We went off the reviews and quite frankly the reviews failed us. We had a late check-in due to our drive. Upon arrival it was notable that the building was refurbished. The lobby is welcoming, bright colors and appealing. The young man behind behind the counter "Esteban" was friendly and offered great customer service. However, I was assigned room 143 and that is where things went down-hill. Upon entering the room it was musky, broken fixtures in the bathroom, the bathubs finish was peeling and dirty. Since we were tired we ignored it and tried to settle in. When getting the beds ready we noticed an univited guest hiding under the covers, yes a cockroach darted out from under the covers, and that was the last straw. If you really can't find somewhere else to stay and your stuck at this place, avoid the rooms in the 140's as they sit right accross from the trash containers. I made my way to the front desk and explained the situation to "Esteban" he immediately apoligized and found us room room 241, which was in better condition, but the floors were noticeably dirty (candy wrappers on the floor, price tags on the floor and plain dirt). It was close to midnight at this point and we have two little ones, so we managed with what we had. Breakfast was a joke, we sat for approximately 1 hour and 15 minutes and could not eat. The semi-buffet was empty and the one attendant handling the dinning area, could not keep up with the demand. Per her words the scrambled eggs were not available, because they take long to cook. (1hr., plus to cook eggs). The mini fridge had no yogurts ect.... As we left the dinning area we observed local law enforcement attempting to remove a guest from a room. The corridors are an eye-sore. How is this place operational and remain open? This establishment charges a resort fee (a joke), but how? Far from anything that resembles a resort. In our case the fee and security deposit were refunded immediately upon check-out..

Great personal! Assisting all areas! Great service

The room was nice but the customer service was horrible the people were rude the breakfast lady kept staring at me the whole time I was there made me feel uncomfortable the breakfast was free after two days I ate in my room

Wayy better and cleaner than the Quality Inn

Ottimo motel molto pulito e situato in zona tranquilla. Ideale per visitare i parchi a tema. dista 15 minuti di auto da Disneyworld e 25 dagli Universal Studios. Cambio asciugamani e pulizia della camera giornaliera. Personale molto cordiale e disponibile. Il punto di forza è sicuramente la colazione a buffet molto varia e abbondante con tanta scelta sia dolce che salato (bacon, uova, patate, bagle, latte. the, caffè, cereali di più tipi, pancakes. waffle, formaggio spalmabile, frutta fresca...). La camera era dotata di cassaforte, frigo e microonde. Parco giochi per i bambini, piscina con lettini a disposizione. Parcheggio disponibile. Consigliatissimo

Mal servicio y el área de lavandería si no sirven no te ayudan en nada

Prima hotel in prijs/kwaliteit verhouding. Het is zoals op foto's wordt aangegeven. Ontbijtruimte is wat klein ten opzichtte van aantal mensen wat er continu is, icm wat ongemakkelijke stoelen.

Check in was difficult, we had booked the Maingate but were bumped to the highway location and given a smaller bed than we booked for, no compensation. Doors don’t close and you can hear everything from the next rooms over. Mold on the AC unit, walls, and ice bucket.

We liked how clean the room was; however, the lighting in the room was poor without an overhead light and only two little lamps. The communal breakfast room was too small with far too many people, meaning we couldn’t have breakfast in the mornings. This hotel seemed to be a home for new Americans or people who have been displaced from their homes.

The only nice thing about the hotel Was the lobby… first room nothing electrical worked had to end up changing rooms at 12am mind you we checked in at 3pm…. Everything went out no lights no chargers, iron board disgusting. We were in a double Bed too I paid for a king…. No accommodation for the issue was offered. And they wanna charge for late check out! Never again 0 out of 10 do not recommend! Below BASIC ASF!

This place is not what it led to be on *******!! Very disappointed. Let’s begin the door doesn’t open properly, the shades are not block out so everyone can look in while your sleeping which is an invasion of privacy, the floors are dirty, the smell of mold mixed with humidity is terrible and to top it off the toilet broke and we had to go get a plunger from the front staff and fix it ourselves… never again and I’d really like a refund !

Trash all over the gardens and parking area. Lobby was simple but clean and nice smelled, staff were nice, helpful and friendly. No bottled water or vending machines available. Dark areas, not well illuminated parking lot. Room clean, with Dive products available, micro and fridge. Average place for the price. The asked me for $20.00 as a resort fee but that was a motel like not a resort.

stay away. i never post… usually just casually read to make sure a hotel is okay… i thought, how bad could this place be? do not stay here!

Excellent service, clean, price, food and is near of all best attractions in Orlando. Congratulations. In my next travel to Orlando we stay here again, definitively...