베아트리체 호텔(Beatrice Hotel)

전반적으로 수용 가능하지만 프런트 데스크 담당자 중 한 명이 매우 공격적이며 도움이 되지 않습니다.. 다른 접수 담당자는 친절했습니다. 호텔에는 편의 시설이 없으며 체육관 상태가 좋지 않으며 수영장은 수영장보다 분수에 가깝습니다.

Definitely our go-to-place when in Kinshasa! It is convenient, clean, and the staff is super helpful. Keep it up!

Very good service

房間設施稍有老舊，臨近馬路，夜晚車來車往，還是有些吵

這個酒店在當地可能不錯，在中國人眼裡主要是床上用品太差了，太臟了，看看床單吧，黑的。WI-FI在走廊上可以，屋裡效果極差。房間大，外面走廊和房間的牆是新刷的油漆，很乾凈。

Pas bien

My stay as a guest was perfect. What prompted me to write this review was the outstanding service of one particular staff at the reception, named Dani. I really wanted to find a way to say that thanks to him, I received the most outstanding reception service of all my stays in Kinshasa. The hotel management should acknowledge this. The Organization of the conference could have been perfect if more preparation before the conference could have been agreed upon. Despite of this, during the conference, service was very good and the food was really really good. I’ll be back.

I would not recommend this hotel to anyone travelling to Kinshasa especially if you are looking for a secure place to stay. I have never had such a bad hotel experience in my life. I have been travelling to Kinshasa for the past 5 years regularly and I have stayed in various hotels and this hotel is easily the worst I have stayed in Kinshasa. Someone tried to come in my room at 10pm without a room key and an employee of the hotel actually opened the door of my room to that person without even checking if it was the right room. Fortunately I was there and the person ran away. When I called the reception to complain, they did not even seem to care that it was a major security breach from their part. They sent the employee & the night manager later to apologise and that was it. The next day I told a guy at the reception that I needed to meet the director to complain and he just ignored me. I was talking to him and he just told me he was busy. I had a chat with the guest relations manager and nothing was done. It seems they did not want me to meet with the director as they knew they would all get in trouble. For the price that you pay for this hotel, you would expect a much better service but all they care about is their money.

No privacy and very bad services Staff not professional Breakfast very bad Not clean and very bad smiling They enter rooms without any excuse Pool is too small and GYM it's seem not available any time