트래블로지 바이 윈덤 아우터 뱅크 킬 데빌 힐

朝食付きプランで予約しましたが、朝食の提供はありませんでした。 ホテルフロントで確認しましたが、そもそも朝食提供は既にしていないが、Trip.comが情報更新をしてくれないとの話でした。 ホテル自体はとても良い立地で、徒歩圏内のビーチで楽しみました。

The paint and drywall in the bathroom was bubbling up and peeling. The carpet smelled disgusting. The sliding glass door would only open 1 foot wide, then got stuck. The in room refrigerator's freezer compartment was in desperate need of defrosting, and didn't actually keep anything frozen. The connected in-room hair dryer didn't work at all. There was a hurricane and not one staff member prepared the property and multiple pool umbrellas were blown over and broken as a result. The web page still lists "free breakfast" but we were told they just don't bother anymore. There was often loud parties in one room that seemed to have been taken over by staff, and the "heated pool" was not always heated. We've been coming here for a few years, but this year will probably be the last.

The beds are terrible. They are old and broken. We had to get massages on the second day because none of us could stand up straight

There were no food options as advertised. Front of hotel was badly damaged. Pictures on ******* site were deceiving.

To begin with the pictures on this are very misleading…. We paid for an ocean front and when we arrived it was all blocked by houses they were built…. Second the place is very outdated… we got stuck in the elevator for about 20 min…. Nothing in it worked the phone, alarm, nothing. Then we get into room and find the toilet never stops running, the bathtub is non stop dripping/ running, the balcony door is ready to come off the hinges. There is no breakfast, nothing….. both elevators broke on our stay and we ended up having to carry all of our things up and down 4 floors and mind you my husband has a heart condition. I wouldn’t recommend this place if it was the last available…. The guy at the front desk didn’t even care…. Absolutely disgusted with the place will NOT return

Overall it was just a place for us to sleep the pool was nice and our room was clean. There was no continental breakfast just juice and coffee. The first room we stayed in the safe kept beeping every 2 seconds loudly and we requested a new room and the lady told us there were no other rooms and there was nothing she could do to make the safe stop beeping at 10:00 p.m. and that there was no one else working on site to fix things. after my children couldn't sleep due to the excessive loud beeping we went to the front desk and they did end up changing our room after complaining to them more. Not my worst experience but definitely not my best either.