그레이트 시즌스 호텔 키갈리(Great Seasons Hotel)

In December, 2022; I was visiting Rwanda for the 5th time, and decided to stay at Great Seasons where I had stayed during one of my previous visits in 2017. It was interesting to know that an intern from my 2027 visit was now a manager, and recognised me. This made my booking easier. Overall, this didn't have any direct impact with my experience, as the staff were as professional as in 2017. The quality of service had not dropped either. Only dent on my experience was when I ordered for drinks from the bar, and they came with a bill quite different from what was on the menu, and expected me to accept the difference just like that.

Planned on spending 2 nights but left after first. Ad copy boasts that it’s adjacent to a quiet suburban neighborhood. Yes, that’s true. But it’s outside that peaceful neighborhood, situated at the intersection of two extremely busy roads. So there’s no quiet side. Making matters worse, windows are aluminum clad without seals. It's hard to tell if a window is actually closed since noise difference is negligible. I changed first room because one of the windows simply wouldn't close at all. Broken towel racks, water not draining in shower pan, worn out corridor carpets, tv didn’t work even without remote(plug would not stay in socket) remote for A/C non-functional. Clearly, no one is doing any routine checking or maintenance. Finally, in the restaurant, the tv is located such that the kitchen personnel stare at football rather than concentrated on preparations. The waitress has very nice, though. Front desk Alex was very friendly but he told me he’s send up someone to check the TV. Never did. When I went down to check, he’d already left his shift. But, pool is OK and the floor and stair marblework is very nice. If that’s what you came, for you’ll be delighted.

This is an older hotel in a very nice neighborhood. It was clean, the bed was comfortable and the breakfast was good. We really appreciated the shuttle ride to the hotel from the airport. Employees were all friendly and helpful. They were somewhat confused with the ********** reservation but let us stay anyway.

Nice place for a nights stay. Comfortable bed, good breakfast with lots to choose from.

Good for short stay, good breakfast

Lovely, friendly staff. Clean, good sized rooms, I've stayed here many times, their sauna and pool areas are clean and well maintained, not to mention lovely & their staff are all very helpful and friendly. The rooms are clean and even have bathtubs and tea/ coffee facilities in the rooms! I'd definitely recommend this hotel.

Great place, amazing service