It was a great property but is in ruins thanks to the way it is run. We had a few major incidents while we were there, and they were reported. 1. There were things missing from our safe: not a lot but there were things missing, it was reported, they were in denial at first but then took actions. They came back to us to say that they did not find any wrongdoing, but they were willing to hand the staff to the police. We said our intention was to just warm them because it's not expected from such a brand and also not when things are in the room safe. Btw. the room safe was opened in 1 second by the housekeeping staff which made us sure this was done regularly. This was escalated to the GM, and we got an appointment to explain and he was gracious enough to accept this was unacceptable and they will take corrective action. In return they were kind enough to offer if we needed anything special but that was not the point of this complain. 2. After this incident, things went downhill. We had a captain who was rude while taking our order. He just kept pointing to the menu and saying you will get what is in that and nothing else. For a brand, I have never seen that. There is always a way to satisfy the guests culinary needs. Of course, we asked for a change of captain and things got better. 3. While we were checking out, there no was no one to help with our luggage to be loaded onto our car. In spite of requests to their bell staff, we were told people were busy while there were 2 bell boys standing right in front doing nothing. Can you imagine such service from anyone let alone ITC brand. If we are able to overlook this, the property was maintained, with ***y activities to do. The evening shows were great and so was the games room. The staff in general were courteous barring these few bad apples. Overall, did not live up to our expectations and we will not recommend this to anyone.
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