Verified traveler
2024년 1월 5일
The stay began with normal check in & the room was marginal but priced appropriately so fair game early. However checkout was 11 a.m. & at 11:04 my son & I awoke to what sounded like a barrage of door break in attempts...I felt like Richard Sherman's father in law for a few brief moments. I opened the door mere seconds after the noise stopped to find no one in sight. I left the door opened & quickly began packing & informed my son we were a few minutes past our check out time & I hurriedly gathered things together as a stern female voice asked if we were extending our stay or checking out. I answered normally & apologized for the barely qualified tardiness. She just frowned & walked away. Its important to note that the facilities as a whole were in disrepair & although I95 was it's front yard , had no more than 5-7 rooms rented. I was quick to tell my son of the rudeness & gracelessness with which we were being treated. There is usually, in my experience, a protocol of notification that check out time has passed & the first one is a polite phone call or repeated calls within a 15 minute grace period. Then polite knocks that may rise in urgency if gone unresponsive. The last wld be knocks with staff opening the door for a F2F notification of intent from guests. Apparently this owner & his family went straight to the fire alarm stage of notification after only 4/5 minutes.One must also keep in mind that we had been quiet, orderly guests that hotels at this level should cherish.
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