Gural Premier Tekirova

We came 10.10 reserved a Deluxe superior plus family room. We came with the little baby. At reception we asked if the room is quiet and we will not hear music. They assured that it is quiet. The room is above the Irish pub and the disco, so you will hear the music till 2-4 in the morning. The next morning we asked staff to change the room. And from the first moment they made excuses….. we asked to change in separate rooms suggested them options, we asked for manager couple of times and the manager was never at the hotel. The other thing that two times our baby got food poisoning from the hotel food. The last day we asked for extension for the room for few hours since our baby vomited the whole night and they ignored it. Few times we asked for extra towels and bed sheets since the baby vomited. We waited and called them again and they said ,, oh so you need the bed sheets and towels today?” The staff in the restaurant most of the time if you ask for something it is easier to get it yourself, because you will wait for them and will be finished eating. The variety of food is big, but the quality of it is quite poor. It is better to have less but better quality. We paid quite a lot of money for this hotel and expected better service and better experience. I will definitely will not recommend for my family and friends this hotel and will not comeback here as well….

I stayed in this hotel, and I really liked it. The staff were very friendly and kind. They always smiled and helped me with everything. When I needed something, they answered very fast. The food in the hotel was amazing. Every meal was fresh and tasty. There were many choices — meat, vegetables, fruit, and desserts. Breakfast was my favorite because it had many good things to eat. The hotel was also very clean. My room was always nice and tidy. The bathroom was clean, and the towels smelled good. Every part of the hotel looked beautiful and fresh. I had a very good time in this hotel. I felt comfortable, happy, and safe. I really want to come back again. I recommend this hotel to everyone.