킬게리 Pandeniya,prasanna Stores 근처 호텔

Horrible Service and an absolute SCAM!!!!! Would rate 0/5 stars but the minimum is 1/5 we can put. We had a booking for one night for a total of 45$. Even though it says that check-in ist from 4pm on, you are not allowed to even enter the street to the hotel or the hotel. Check-in refers to the room and NOT the hotel area! We arrived at 1pm and were not allowed to enter the hotel area to watch the elephants which have a bath time from 2-4pm. We did not want to go to the room, just stay at the lobby/watching area until the room is ready. We were stopped at the Main Street saying we are not allowed to enter the area, which is not written anywhere in the hotel information or booking area!! Then suddenly they (the men controlling the entrance and a police officer) said we are allowed to enter the street/hotel area if we buy a ticket for a total of 15$ which we obviously did not do. What a scam....also we called the hotel twice and they said the same thing. If this was written somewhere, the clients/guestes can prepare and decide wether to go and pay or not, but as it was written nowhere we were shocked and absolutely disappointed of this scam. Also the locals told us that the hotel is just about making money and not at all about the elephant's wellbeing...you can watch the elephants bath for free in other areas of Pinnawala, which we then did. As neither the hotel nor the employees at the Main Street were nice or willing to help us, we absolutely do not recommend to stay here. Horrible experience and we then cancelled and went away from Pinnawala.

Our room was a long way from the main hub, up and down irregular steps, some 103 steps in total. Trying to find our way to the restaurant and watch our footing after dark was difficult. Even a member of staff had trouble helping us find the way. On entering the restaurant we were greeted with a blue haze of smoke as an indoor wok station had been set up for stirfry dishes of choice to be prepared on an individual basis. Although very tasty having to wait in line and suffer the smoke was unacceptable. A very surly man was in charge of the restaurant and we resented him telling us what we should or shouldn’t eat. He was so rude. Our room was lovely, enormous infact with a second bedroom but the view was poor and overlooked concrete and pipework rather than the lovely views from the main hub. The complex had been built into the rocks which meant we had a huge rock in our room. A bit bizzare but fun. The shower lacked any shelves and there was no door on the shower so the floor flooded. Overall we thought the complex was pretentious and many visitors would struggle with the location and number of steps to the room we had. Fortunately we are walkers and reasonably fit and agile. The lads who carried our suitcases to and from the room worked hard for their tips.

Very nice please with beautiful calm environment 💖 highly recommend for couples and A place where very good people work, good cleanliness and hygiene at the highest level, beautiful surroundings, quiet surroundings 💖 keep it up 💖 best wishes from me

Excellent location with GREAT SERVICE, SUPERB FOOD and HAPPY STAFF. Definitely recommend this hotel and we will go back here again. The staff goes out of their way to take care of the guest is the standard here. Love the location in between the mountains and the balcony in every room adds to the beauty. Well maintained and extremely clean.

Up the staircase we go through a corridor that features an area that is supposed to be a sitting area, but is cluttered with stuff that seems to be laying about. We are shown into our room with good working A/C and fan but the beige walls and simple furniture with a nightstand at only one side of the bed is a sad sight. The bathroom is cramped and mind your step as there are multiple differences in hight of the floor. If you suffer from dust mite, make sure to bring your medication, you are going to need it. Only one outlet in the room uses the standard british type plug. We requested adapters to be able to use the outlets next to the bed. They only brought one and above all, it was for a british plug which we had ourselves and did not fit... Sigh! The breakfast is english-style breakfast (eggs/sausage, tea/coffee, toast jam&butter, juice) but quality was subpar to what we experienced in other hotels. Communication with staff was not easy as their command of English was subpar to what we commonly experienced in Sri Lanka.