플랜테이션 할레 스위트(Plantation Hale Suites)

Location is great and the property is extremely clean and quiet. Our room was very outdated ( early 80's for furniture, carpet, bathroom) but clean and everything worked. It was spacious but bare minimum in kitchen for supplies, the coffee pot is super tiny. My only complaint is you can't extend your stay for late check out or additional day, that really impacts people on hikes and etc. We had to pack our stuff out (530am) and couldn't do late check out to come back to pack and shower. The young desk clerks stated policy for late check out was call morning of after 9am. That's ridiculous because most tourist are traveling across island exploring early. We asked at 815pm night before and staff couldn't give us late check out for next day, that's a deal breaker for us coming back to this property and was absolutely not willing to check or call management, for this reason I would avoid property if you have early tours or adventures. No one wants to pack out 5am without opportunity for late check out.

Card didn't work halfway through the stay. Room had locked doors. Very odd.

地方比較偏僻，在聖誕節期間價格出奇的貴大約將近350美元/夜，由於計劃晚了其他酒店都被別人定了衹能在此地將就着，但是服務極差。攜程給我們的訂單説下午3點可入住，去了那裡被告知是4:00，而且是你們旅行社出的錯，到外面轉了一圈4:15回去了還是沒有房間，也不説何時才能弄好，那個前台有3-4個人在服務但説是後面打掃的人不夠，我們問為什麼不派前台的去支援？不回答，然後叫出一個經理來抵擋。那個人不但不賠禮道歉，居然説你不滿意可以免費取消訂單我們不罰款。居然在今天會有這樣蠻橫的人在做客服經理？我們後來看到其他的客户也有來回跑了幾次還沒拿到房的，有的下午2:00就到了。所以我們幾個聯合了起來説要投訴這個經理，他們才怕了，非常快就變出了幾間房來安撫。所以這家酒店的管理一定是有大問題， 其他的設施什麼的都還好，就是服務趕上了這麼差勁的一個團隊。

The room was nice and clean. Front Reception was great and I’m glad she gave me a king rather than two double beds, which was my vault when booking. More comfortable….thank you!

Got off of work excited to go to my room jump in the shower and just relaxed But when I turned on the water and let it run. It didn't get hot so I went to caretaker of property and he tells me I need to wait until the morning. It's morning and I still have no hot water to shower with

Aloha professionalism at the front desk, by Ululani (i think is her name) & another older local male (didn't get his name). They exude aloha while still getting the job done professionally & efficiently in a manner that made me feel like I am OHANA (family). MAHALO!!! TYSVM!!!

Only thing I didn’t like was the laundry app was difficult but I must say the office is really responsive. That made things better with the service we had it was great!

Thank you Plantation Hale for a comfortable and welcoming stay! Your service was great and location was easy for many activities.

Photos are deceiving as it shows hotel is on the beach and clearly is it not accessible to the beach.