베스트 웨스턴 플러스 케이티 인 & 스위티(Best Western Plus Katy Inn Suites)

Nice location. Friendly staff. Excellent breakfast with a lot of options.

酒店距離Katy mill 和Walmart 很近

就有點挺乾淨的，泳池有點小

適合出差。

Hotel was great! Unfortunately my room was in the same floor as a big family group and they were slamming doors for almost 3 hours and kids running in the hallway. I didn’t call front desk bc I didn’t want to switch rooms and it was spring break.

Late checkin process fine but the floor seems too old and makes noisy sound when person walked through. and in the next day I found dirty mark above pillow bed. It‘s really frustrating experience. I complained about that to front desk who has no idea to answer me. I wouldn't recommend this to other peoples. I don't know why they have wonderful comment in website.

The room was clean and comfortable, but the front desk was short staffed. No one was at the front desk for 15 min after we arrived, and no sign saying to wait. The breakfast was ok. There were a lot of guests and only one staff trying to keep everything filled and functional. They had run out of oil spray for the waffle maker, so guests were annoyed they couldn’t get their waffles. One other tiny feedback, the hot tub wasn’t working. The button for turning on the hot water was broken.

Front desk personnel Jovie provided great service upon arrival but the other front desk personnel Milianry ( misspelled) was horrible , he was never at the front desk to greet or check out guests ,he was not friendly and in many ways not accommodating to the guests . I would expect that kind of service from a small independent hotel but not from this well known big chain establishment. Housekeeping was okay , when asked for a set of towels it was given to the guests , however there was a yogurt lid from the previous hotel guest on the floor between the bed and nightstand, .Breakfast and the location of the hotel were good .

I asked the desperation in the morning when we need to get a coffee or why the other stuff wasn’t plugged in his answer was that’s not his job. Nothing else was said I got a coffee it was hot but that’s about it. Everything else was nothing I was not impressed at all. But that was world on the bottom when I had a shower they Musta use some cheap paint to try to paint the bottom. It was coming off wasn’t too impressed. The noise from the highway was expected. I didn’t expect the traffic to be that noisy at 5:30 in the morning but I will learn a lesson to make sure I am not on a busy area For no one I wouldn’t recommend it for anybody