Upon arrival there was only one man in reception, who took a long time to check the coach load of guests in. Thankfully, we were first in the long queue! Our room 7010 was perfect for us, we had two bedrooms and direct access to the pool. The resort and rooms are spotless clean. We booked all inclusive plus vis Jet 2 and like other reviews mention, there is no ‘plus’, the water in the rooms is only replenished every other day (we didn’t need the soft drinks, again as mentioned in other reviews, they are poor as the kids didn’t touch them). The mediocre parts we were expecting from reviews we had read at time of booking. The food wasn’t great for a European 5* hotel, but there was always something to choose and no-one got sick. From our experience the Japanese was pretty poor. The wine was expensive £28 for a bottle that was difficult to finish. We ate at a couple of local places in the evening as we usually do when on all inclusive. We found prices in the town quite reasonable and we always chose places where locals were eating. The gym is small and gets extremely busy. The lady from the spa (main receptionist who stands outside at breakfast) is rude and obnoxious. Avoid her if you want to book any kind of treatment. I had a slip from my booking which I made with her but she had double booked and told me that it was not in fact a booking for a treatment. Despite me having the ticket. The entertainment team are very nice and friendly. The slides are great fun (although pools were still cold during our visit). We took the bus into Heraklion, we hired a car for the day (£35 from Caroline’s) opposite the hotel and drive into Nicolise and Malia - roads were easy to navigate. We really enjoyed our trip, however disagree that this is a 5* despite paying 5* prices. Tip - visit duty free if you like to have an alcoholic drink on your holiday. The supermarket sells branded mixers.
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