쿠르그 메리어트 리조트 & 스파

I am wondering, where was the Marriott care, delight and hospitality in this property? It is a five star property in structure but not anywhere close to a Marriott experience. Quite a few cheap incidents that can’t be associated with a five star experience. Infact, very disappointing. 1. In executive lounge for Platinum and Titanium members, they offer 100 Pipers. Severe cost cutting at expense of customer experience? 2. During evening tea, while serving a delicacy which needs to have lemon (neembu), they said lemons are not available. Double checked again with restaurant manager who confirmed that no lemons are there. Then why to serve that dish? 3. During dinner, we requested one daal fry. It was shot down by restaurant as they said it will take too much time to make Daal Fry. Really? Even a small dhaba won’t deny a basic daal fry addition. 4. In Executive lounge, we requested for one plate of Avocado toast. First they said, chef who made is not available. (So is a five star depending on a single chef?). Then they said, it would be on a chargeable basis. I have stayed 100’s of nights, but have not come across such greedy nature where they put small amount of money above customer experience. Property: 1. Swimming Pool water is damn cold in July/August due to monsoons. No temperature controlled pool in property. 1. No Sauna in the property. However, it is on chargeable basis in SPA. 3. In Play zone, you will be charged on a hourly basis for games for kids. (still fine) 4. Property room exteriors definitely demand maintenance. A gentleman on front desk was quite argumentative and his behaviour tilted towards disrespect to the guest and other Marriott resorts. The argument he presented was that all other dozen of Marriott properties were “wrong” in treating us (Titanium Bonvoy members) with room upgrades or other “complimentary” items and they should have been charged to us. This was quite rude for the other Marriott hospitality joints and an unacceptable view to us. We simply agreed to pay without lengthening the argument. Good points about the Property: 1. Safety 2. Lots of greenery, nice nature ambience in Monsoon 3. Nice Coffee Plantation tour by the property. The gentleman was very knowledgeable and polite. 4. Good Buggy service within the property 5. The GM was polite and so was F&B manager Ravi who did check on our comfort. Chef Brijesh Tiwari also went out of the way to make our Breakfast and other meals enjoyable. Verdict: Go for it to experience nature, monsoon and plantations. It’s 4 hours from Mangalore airport and 6.5 hours from Bengaluru. Have minimal expectations on “service” aspects and be prepared to shell out money for smallest of ask.

Very beautiful and well maintained property. And the staff is very hospitable and accommodative. Would definitely visit the property again and recommend others too.